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Not tracking @ replies properly

bkkeepr is tracking my direct messages (sent format d [ISBN] begin), but whenever I try to update using the @bkkeepr format, I get a message back saying "Sorry, I didn't understand your last message. Please check http://bkkeepr.com/how for instructions."

I'm pretty certain I've been following the instructions properly - help?

~ Cas
 
sad I’m confused
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The company has a solution in progress.


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