Loading Profile...
Ban feature doesn't work
We currently host a network on Ning with an embedded chatroom on Ning only (no other websites such as Facebook etc). The chatroom is configured to only allow people with logins access the room.
If a user enters chat and becomes disruptive, we will ban the user from chat. However, as designed, the ban button is only temporary as it simply kicks them out giving them access to re-enter again.
As a workaround for this, we would ban the user from the Ning network, and then kick them out of the chatroom. However this doesn't work. As long as the user has their browser open, they can simply refresh the chatroom page and it will allow them back into chat, whether they're banned on Ning or not, whether they're required to log in or not. I believe this is because when a user is "banned" from chat, it doesn't require the user to create a new session when they log in.
I think as a security feature it would be good to have chat require a new session to be created each time they refresh the chat page, otherwise as it stands - it is currently impossible to ban someone disruptive from chat without having them completely close their browser window.
I'd appreciate any suggestions and help on resolving this issue - the users on our network love this chatroom and the features it offers, it's just irritating that one or two users can ruin the atmosphere.
Thanks,
Mash.
If a user enters chat and becomes disruptive, we will ban the user from chat. However, as designed, the ban button is only temporary as it simply kicks them out giving them access to re-enter again.
As a workaround for this, we would ban the user from the Ning network, and then kick them out of the chatroom. However this doesn't work. As long as the user has their browser open, they can simply refresh the chatroom page and it will allow them back into chat, whether they're banned on Ning or not, whether they're required to log in or not. I believe this is because when a user is "banned" from chat, it doesn't require the user to create a new session when they log in.
I think as a security feature it would be good to have chat require a new session to be created each time they refresh the chat page, otherwise as it stands - it is currently impossible to ban someone disruptive from chat without having them completely close their browser window.
I'd appreciate any suggestions and help on resolving this issue - the users on our network love this chatroom and the features it offers, it's just irritating that one or two users can ruin the atmosphere.
Thanks,
Mash.
I’m Frustrated
2
people have this question
I have this question, too!
Tell me when someone answers.
The more people who ask this question, the more it gets noticed.
The more people who ask this question, the more it gets noticed.
Create a customer community for your own organization
Plans starting at $19/month
-
Inappropriate?I just wanted to provide a further update on this issue. I've also noticed that if a user registers with our site on Ning (when Ning is open to public viewing) they can enter chat without having been approved. We now have to keep our network on private (meaning users can't view the website before registering) in order to bypass this - which is a bit frustrating.
I've also attached an image of the sort of problems we're facing. There are no "Ignore" features in chat which could help resolve this issue, and since the "Ban" feature does next to nothing, a few people can enter chat and spam and there's not a thing we can do about it, essentially ruining the chatroom.
I would suggest to have the ban feature updated, possibly add an ignore feature, and a spectator feature (similar to MSN chat). This would definitely heighten the experience of users in these chatrooms.
Thanks,
Mash. -
Inappropriate?Am frustrated with the same issue. I've also had users log in under separate IP addresses, making it impossible to ban them from chat. It would be great to have the ability to ban individual IP's.
Userplane is a handy chat program, but it seems to have glaring security issues!
I’m frustrated!
-
Inappropriate?Are you guys any further with this query at blendapps or any solutions?
I’m frustrated
-
Inappropriate?I'm afraid not - as you can see no dev's have replied to this thread yet so I'm still in the same position. For the time being we're having to be more thorough with who we allow access to on our site.
Mash
I’m frustrated
