Recurring invoices did not send

Not real impressed by this

Same problem here, just realizing it and I believe it's not too easy to quickly see what invoices should have went out since it appears the "to be processed in the next 7 days" feature doesn't recognize that these have not gone out.

BIG PROBLEM here, worried, frustrated and not impressed like all the others on this post... you will have a lot more once they realize their invoices have not gone out.

Questions:
Will these go out once problem is fixed? Or do I need to send?
If I send now, will the system send another when it's fixed?
Will you add a feature to see "pending" invoices in any date range I select including historic data, so I can confirm which should have went out on certain dates.

I can check the monthly recurring templates but then I have to go into EVERY recurring template to be sure that none of the monthly or yearly ones were not sent. A lot of work for an app that claims to make invoicing easy.

Please helpmake fixing this issue easy for all of us. And I'm thinking we should at least be getting free service while we are beta testing this new software platform --- if not more than just free service.

Speaking to @blinksale on twitter got this kinda sorted - short story, my invoices didn't go out, so I have to resend.

May not be the same for everyone, though, so check with them first.

Wow no official Blinksale response here on a major issue like this -- that's very disappointing. Twitter is great but being that this is the customer support community, I was hoping to hear an update and at the very least an apology.

Well, turns out that my invoices DID eventually get resent, a week later, after I'd been told that they wouldn't be and that I should send them manually.

Time to find another supplier, I think.

I know things break, and I know software bugs are a fact of life, but replacing a working system with a non-working one unannounced, then being unresponsive to support requests, is pretty inexcusable.

Solving bugs isn't a matter of writing perfect code, it's a matter of responding appropriately to issues.

Two weeks and still no reply. What's the point? I've sent a message directly to them and keeping my fingers crossed.

This is finally enough to get me to move all my recurring invoices to Freeagent. Seriously, this "will they, won't they" crap is enough. I'm paying for a service which may or may not work when I expect it to. I'm not paying to be embarrassed in front of my customers.

My recurring invoices are now sending properly.

I agree 100% with Relativesanity --- I've been looking at all the alternative products and will be choosing one asap as well. This is ridiculous! I could write a lot more but my thoughts right now... where is Firewheel Design during all this trouble, shouldn't they have a responsibility to us as customers who they sold to Doublewide (I mean they were buying Blinksale at whatever price they were not just for the software but the user base too right?)---- at least to make sure the transition goes smoothly? My view of them has dropped considerably during this process as well.