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Recent poor customer service from BlueHost
I've recently had a really bad experience with Bluehost. After giving a pretty big presentation in Seattle on Social media & community building online, I went away on vacation for a week. I came back to find that my site had been down for most of the week and the potential clients from the persentation had been getting a wonderful '404'.
After a couple of hours of researching the source of the problem (my site redirects to a Ning social site using CNAME masking), it turns out it was BlueHost's issue and I finally get the reply:
Well, thanks for the apology, but this took out my business site for close to a week. I assumed there would be some compensation, perhaps a few months free hosting at least? I asked and received this reply:
Again, thanks for the sympathy, but simply referring me to a massive TOS, IMHO, was horrible service.
After a couple of hours of researching the source of the problem (my site redirects to a Ning social site using CNAME masking), it turns out it was BlueHost's issue and I finally get the reply:
"There was an issue with the DNS information being reset to the original records on some of the servers. We apologize for the server errors and thank you for your patience as this was a problem that has affected many customers."
Well, thanks for the apology, but this took out my business site for close to a week. I assumed there would be some compensation, perhaps a few months free hosting at least? I asked and received this reply:
"Although we do sympathize with your situation, Bluehost will not be able to offer any kind of compensation. For further information, please see our ToS located at http://bluehost.com/terms_of_service.... ."
Again, thanks for the sympathy, but simply referring me to a massive TOS, IMHO, was horrible service.
I’m frustrated
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Inappropriate?I agree. I had a horrible experience with bluehost customer service. The guy on the phone sounded totally unprofessional and gave me the impression that they really don't give a damn about the customer. It's all marketing... saying that we care about each customer, please tell us how to improve and crap like that.
Bluehost, if you can't be sensitive to your customers, putting up 10 sites on your own posing as customers is not going to help. A bit of advice, your customers aren't fools. Continue this ways and you'll go to the dogs.
I’m amazed... at their incompetency
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Inappropriate?i've had wonderful support with bluehost. a bunch of times they've helped me with issues they don't support but helped me anyway. while i COMPLETELY understand your frustration with having your site down for a week and they DEFINITELY should have given you some months free because it WAS they're fault, they're not all bad.
I’m wishing they compensated you.
