Unable to install Booksmart software
The installation of Booksmart doesn't work...
Hello,
I'm trying to install Booksmart 1.9.9 and it doesn't work.
I'm running:
Windows Vista (Service pack 1)
2 GB RAM
32-bit OS
1.6 GHz CPU
I double-click 'BookSmart_1.9.9.exe' and the installation begins.
At this point in the installation:
"Extracting files...
lib/bsc.jar"
a dialogue window pops-up and says:
"C:\Program Files\Booksmart\lib\bsc.jar
Could not create this file. Shall I try again?"
I have the option to click:
Yes, No, or Cancel
If I click:
Yes - it appears to try and fail again, and the dialogue window reappears instantly.
No - an "install4j" dialogue windows pops-up with the message:
"An error occurred:
LZMA.LzmaException: LZMA : Data Error
Error log: C:\Users\[my user name]\AppData\Local\Temp\install4jError58803.log"
The content of the file 'install4jError58803.log' is:
Exception:
LZMA.LzmaException: LZMA : Data Error
at LZMA.LzmaInputStream.LzmaDecode(LzmaInputStream.java:201)
at LZMA.LzmaInputStream.fill_buffer(LzmaInputStream.java:233)
at LZMA.LzmaInputStream.read(LzmaInputStream.java:313)
at java.io.FilterInputStream.read(Unknown Source)
at java.io.PushbackInputStream.read(Unknown Source)
at java.util.zip.ZipInputStream.read(Unknown Source)
at java.util.zip.ZipInputStream.closeEntry(Unknown Source)
at java.util.zip.ZipInputStream.getNextEntry(Unknown Source)
at com.install4j.runtime.installer.helper.content.ContentInstaller.installContent(Unknown Source)
at com.install4j.runtime.installer.helper.content.ContentInstaller.doStandardInstallation(Unknown Source)
at com.install4j.runtime.beans.actions.InstallFilesAction.install(Unknown Source)
at com.install4j.runtime.installer.InstallerContextImpl.performActionInt(Unknown Source)
at com.install4j.runtime.installer.ContextImpl.performAction(Unknown Source)
at com.install4j.runtime.installer.controller.Controller.executeActions(Unknown Source)
at com.install4j.runtime.installer.controller.Controller.handleCommand(Unknown Source)
at com.install4j.runtime.installer.controller.Controller.start(Unknown Source)
at com.install4j.runtime.installer.Installer.main(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.exe4j.runtime.LauncherEngine.launch(Unknown Source)
at com.exe4j.runtime.WinLauncher.main(Unknown Source)
System properties:
java.runtime.name=Java(TM) SE Runtime Environment
exe4j.moduleName=C:\Users\[my user name]\Downloads\BookSmart_1.9.9.exe
exe4j.semaphoreName=c:_users_[my user name]_downloads_booksmart_1.9.9.exe
sun.boot.library.path=c:\users\[my user name]\appdata\local\temp\e4j5828.tmp_dir12744\jre\bin
java.vm.version=10.0-b19
java.vm.vendor=Sun Microsystems Inc.
java.vendor.url=http://java.sun.com/
exe4j.consoleCodepage=cp0
path.separator=;
java.vm.name=Java HotSpot(TM) Client VM
file.encoding.pkg=sun.io
user.country=US
sun.os.patch.level=Service Pack 1
install4j.exeDir=C:\Users\[my user name]\Downloads\
java.vm.specification.name=Java Virtual Machine Specification
user.dir=C:\Users\[my user name]\AppData\Local\Temp\e4j5828.tmp_dir12744
java.runtime.version=1.6.0_04-b12
java.awt.graphicsenv=sun.awt.Win32GraphicsEnvironment
java.endorsed.dirs=c:\users\[my user name]\appdata\local\temp\e4j5828.tmp_dir12744\jre\lib\endorsed
os.arch=x86
java.io.tmpdir=C:\Users\[my user name]\AppData\Local\Temp\
line.separator=
java.vm.specification.vendor=Sun Microsystems Inc.
user.variant=
exe4j.tempDir=C:\Users\[my user name]\AppData\Local\Temp\e4j5828.tmp_dir12744
os.name=Windows Vista
proxySet=false
sun.java2d.noddraw=true
sun.jnu.encoding=Cp1252
java.library.path=C:\Users\[my user name]\Downloads;.;C:\Windows\Sun\Java\bin;C:\Windows\system32;C:\Windows;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Program Files\QuickTime\QTSystem\;C:\Program Files\Pinnacle\Shared Files;C:\Program Files\Pinnacle\Shared Files\Filter;C:\Program Files\Avid\Avid Liquid 7\QTPlugIns;C:\Program Files\Pinnacle\Shared Files\;C:\Program Files\Pinnacle\Shared Files\\Filter;c:\users\[my user name]\appdata\local\temp\e4j5828.tmp_dir12744\jre\bin
java.specification.name=Java Platform API Specification
java.class.version=50.0
sun.management.compiler=HotSpot Client Compiler
exe4j.isInstall4j=true
os.version=6.0
user.home=C:\Users\[my user name]
user.timezone=America/New_York
java.awt.printerjob=sun.awt.windows.WPrinterJob
file.encoding=Cp1252
java.specification.version=1.6
java.class.path=C:\Users\[my user name]\AppData\Local\Temp\e4j5828.tmp_dir12744\i4jruntime.jar;C:\Users\[my user name]\AppData\Local\Temp\e4j5828.tmp_dir12744\user.jar;C:\Users\[my user name]\AppData\Local\Temp\e4j5828.tmp_dir12744\platform.zip;
user.name=[my user name]
java.vm.specification.version=1.0
java.home=c:\users\[my user name]\appdata\local\temp\e4j5828.tmp_dir12744\jre
sun.arch.data.model=32
exe4j.launchName=C:\Users\[my user name]\Downloads\BookSmart_1.9.9.exe
user.language=en
java.specification.vendor=Sun Microsystems Inc.
awt.toolkit=sun.awt.windows.WToolkit
java.vm.info=mixed mode
exe4j.unextractedPosition=15204362
java.version=1.6.0_04
java.ext.dirs=c:\users\[my user name]\appdata\local\temp\e4j5828.tmp_dir12744\jre\lib\ext;C:\Windows\Sun\Java\lib\ext
sun.boot.class.path=c:\users\[my user name]\appdata\local\temp\e4j5828.tmp_dir12744\jre\lib\resources.jar;c:\users\[my user name]\appdata\local\temp\e4j5828.tmp_dir12744\jre\lib\rt.jar;c:\users\[my user name]\appdata\local\temp\e4j5828.tmp_dir12744\jre\lib\sunrsasign.jar;c:\users\[my user name]\appdata\local\temp\e4j5828.tmp_dir12744\jre\lib\jsse.jar;c:\users\[my user name]\appdata\local\temp\e4j5828.tmp_dir12744\jre\lib\jce.jar;c:\users\[my user name]\appdata\local\temp\e4j5828.tmp_dir12744\jre\lib\charsets.jar;c:\users\[my user name]\appdata\local\temp\e4j5828.tmp_dir12744\jre\classes
install4j.appDir=C:\Users\[my user name]\AppData\Local\Temp\
java.vendor=Sun Microsystems Inc.
file.separator=\
java.vendor.url.bug=http://java.sun.com/cgi-bin/bugreport.cgi
sun.io.unicode.encoding=UnicodeLittle
sun.cpu.endian=little
sun.desktop=windows
sun.cpu.isalist=pentium_pro+mmx pentium_pro pentium+mmx pentium i486 i386 i86
Please let me know if you need more info.
Looking forward to your reply.
Thanks.
Hello,
I'm trying to install Booksmart 1.9.9 and it doesn't work.
I'm running:
Windows Vista (Service pack 1)
2 GB RAM
32-bit OS
1.6 GHz CPU
I double-click 'BookSmart_1.9.9.exe' and the installation begins.
At this point in the installation:
"Extracting files...
lib/bsc.jar"
a dialogue window pops-up and says:
"C:\Program Files\Booksmart\lib\bsc.jar
Could not create this file. Shall I try again?"
I have the option to click:
Yes, No, or Cancel
If I click:
Yes - it appears to try and fail again, and the dialogue window reappears instantly.
No - an "install4j" dialogue windows pops-up with the message:
"An error occurred:
LZMA.LzmaException: LZMA : Data Error
Error log: C:\Users\[my user name]\AppData\Local\Temp\install4jError58803.log"
The content of the file 'install4jError58803.log' is:
Exception:
LZMA.LzmaException: LZMA : Data Error
at LZMA.LzmaInputStream.LzmaDecode(LzmaInputStream.java:201)
at LZMA.LzmaInputStream.fill_buffer(LzmaInputStream.java:233)
at LZMA.LzmaInputStream.read(LzmaInputStream.java:313)
at java.io.FilterInputStream.read(Unknown Source)
at java.io.PushbackInputStream.read(Unknown Source)
at java.util.zip.ZipInputStream.read(Unknown Source)
at java.util.zip.ZipInputStream.closeEntry(Unknown Source)
at java.util.zip.ZipInputStream.getNextEntry(Unknown Source)
at com.install4j.runtime.installer.helper.content.ContentInstaller.installContent(Unknown Source)
at com.install4j.runtime.installer.helper.content.ContentInstaller.doStandardInstallation(Unknown Source)
at com.install4j.runtime.beans.actions.InstallFilesAction.install(Unknown Source)
at com.install4j.runtime.installer.InstallerContextImpl.performActionInt(Unknown Source)
at com.install4j.runtime.installer.ContextImpl.performAction(Unknown Source)
at com.install4j.runtime.installer.controller.Controller.executeActions(Unknown Source)
at com.install4j.runtime.installer.controller.Controller.handleCommand(Unknown Source)
at com.install4j.runtime.installer.controller.Controller.start(Unknown Source)
at com.install4j.runtime.installer.Installer.main(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.exe4j.runtime.LauncherEngine.launch(Unknown Source)
at com.exe4j.runtime.WinLauncher.main(Unknown Source)
System properties:
java.runtime.name=Java(TM) SE Runtime Environment
exe4j.moduleName=C:\Users\[my user name]\Downloads\BookSmart_1.9.9.exe
exe4j.semaphoreName=c:_users_[my user name]_downloads_booksmart_1.9.9.exe
sun.boot.library.path=c:\users\[my user name]\appdata\local\temp\e4j5828.tmp_dir12744\jre\bin
java.vm.version=10.0-b19
java.vm.vendor=Sun Microsystems Inc.
java.vendor.url=http://java.sun.com/
exe4j.consoleCodepage=cp0
path.separator=;
java.vm.name=Java HotSpot(TM) Client VM
file.encoding.pkg=sun.io
user.country=US
sun.os.patch.level=Service Pack 1
install4j.exeDir=C:\Users\[my user name]\Downloads\
java.vm.specification.name=Java Virtual Machine Specification
user.dir=C:\Users\[my user name]\AppData\Local\Temp\e4j5828.tmp_dir12744
java.runtime.version=1.6.0_04-b12
java.awt.graphicsenv=sun.awt.Win32GraphicsEnvironment
java.endorsed.dirs=c:\users\[my user name]\appdata\local\temp\e4j5828.tmp_dir12744\jre\lib\endorsed
os.arch=x86
java.io.tmpdir=C:\Users\[my user name]\AppData\Local\Temp\
line.separator=
java.vm.specification.vendor=Sun Microsystems Inc.
user.variant=
exe4j.tempDir=C:\Users\[my user name]\AppData\Local\Temp\e4j5828.tmp_dir12744
os.name=Windows Vista
proxySet=false
sun.java2d.noddraw=true
sun.jnu.encoding=Cp1252
java.library.path=C:\Users\[my user name]\Downloads;.;C:\Windows\Sun\Java\bin;C:\Windows\system32;C:\Windows;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Program Files\QuickTime\QTSystem\;C:\Program Files\Pinnacle\Shared Files;C:\Program Files\Pinnacle\Shared Files\Filter;C:\Program Files\Avid\Avid Liquid 7\QTPlugIns;C:\Program Files\Pinnacle\Shared Files\;C:\Program Files\Pinnacle\Shared Files\\Filter;c:\users\[my user name]\appdata\local\temp\e4j5828.tmp_dir12744\jre\bin
java.specification.name=Java Platform API Specification
java.class.version=50.0
sun.management.compiler=HotSpot Client Compiler
exe4j.isInstall4j=true
os.version=6.0
user.home=C:\Users\[my user name]
user.timezone=America/New_York
java.awt.printerjob=sun.awt.windows.WPrinterJob
file.encoding=Cp1252
java.specification.version=1.6
java.class.path=C:\Users\[my user name]\AppData\Local\Temp\e4j5828.tmp_dir12744\i4jruntime.jar;C:\Users\[my user name]\AppData\Local\Temp\e4j5828.tmp_dir12744\user.jar;C:\Users\[my user name]\AppData\Local\Temp\e4j5828.tmp_dir12744\platform.zip;
user.name=[my user name]
java.vm.specification.version=1.0
java.home=c:\users\[my user name]\appdata\local\temp\e4j5828.tmp_dir12744\jre
sun.arch.data.model=32
exe4j.launchName=C:\Users\[my user name]\Downloads\BookSmart_1.9.9.exe
user.language=en
java.specification.vendor=Sun Microsystems Inc.
awt.toolkit=sun.awt.windows.WToolkit
java.vm.info=mixed mode
exe4j.unextractedPosition=15204362
java.version=1.6.0_04
java.ext.dirs=c:\users\[my user name]\appdata\local\temp\e4j5828.tmp_dir12744\jre\lib\ext;C:\Windows\Sun\Java\lib\ext
sun.boot.class.path=c:\users\[my user name]\appdata\local\temp\e4j5828.tmp_dir12744\jre\lib\resources.jar;c:\users\[my user name]\appdata\local\temp\e4j5828.tmp_dir12744\jre\lib\rt.jar;c:\users\[my user name]\appdata\local\temp\e4j5828.tmp_dir12744\jre\lib\sunrsasign.jar;c:\users\[my user name]\appdata\local\temp\e4j5828.tmp_dir12744\jre\lib\jsse.jar;c:\users\[my user name]\appdata\local\temp\e4j5828.tmp_dir12744\jre\lib\jce.jar;c:\users\[my user name]\appdata\local\temp\e4j5828.tmp_dir12744\jre\lib\charsets.jar;c:\users\[my user name]\appdata\local\temp\e4j5828.tmp_dir12744\jre\classes
install4j.appDir=C:\Users\[my user name]\AppData\Local\Temp\
java.vendor=Sun Microsystems Inc.
file.separator=\
java.vendor.url.bug=http://java.sun.com/cgi-bin/bugreport.cgi
sun.io.unicode.encoding=UnicodeLittle
sun.cpu.endian=little
sun.desktop=windows
sun.cpu.isalist=pentium_pro+mmx pentium_pro pentium+mmx pentium i486 i386 i86
Please let me know if you need more info.
Looking forward to your reply.
Thanks.
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Inappropriate?hadescrawler,
That's a lot of code. I checked with our tech specialist and you might have an incomplete download, but we'll need to investigate further. Please contact tech support so we can get you a clean install.
Thanks for your patience.
– Kathy
1 person says
this solves the problem
-
Hi - well thank you for you speedy reply!
Indeed, I downloaded the program again and this time the file was 36MB instead of 15MB. Ran it and now it works.
Thanks again! -
Inappropriate?I had exactly the same problem, cleaned my temp and downloaded a second copy, this one worked, which was different in size (copy 1 was 18217504 bytes, copy 2 was 37372416). I think you have a little problem in one of your mirrors.
I’m frustrated
-
Inappropriate?well i tried downloadin a frikkin tonne of times now and to be honest im almost through with blurb. when the tech guy got back to me he gave me a link that downloaded the mac version!!! even though i said im on vista. seems its the right size too, screw this at this rate i think i should seek an alternative cos all those nightmare things i been hearin about blurb are coming true!! blurb sucks!
I’m frustrated
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