Boomers has management problems

First, my wife and I were big fans of Boomers since we have 2 kids that are 6 and 8 and have had a Birthday party there a couple of years ago.
However, our recent experience with Boomers was not great, actually it was pretty bad.
1. Your party coordinator didn't seem to be thoroughly trained at her job. She really wasn't sure what she was supposed to do next and only brought out part of our food order and didn't know there was more until we brought this to her attention.
2. The bag of tokens we bought was labeled 450 and during the process of dividing the tokens, we realized there was less than 350 tokens actually in the bag.
3. About 1/4th of your game machines in the arcade do not work.
4. The laser tag arena seems old and run down. You only have 9 working vests which look like they have never been cleaned and the actual arena looks like it hasn't been vacuumed in months. There was only 1 person working this area and he really didn't have a clue as to how to run this area.
5. Your soda machines were all empty or out of order that day and your concession stand line took 30 minutes to get some soda. From what I could see, the people behind the counter were poorly trained and understaffed.
6. The girl behind the prize counter was much more interested in chatting with her male co-worker than helping us find prizes for the kids.

I do not think that I will ever return to the Irvine Boomers again after this experience nor will I ever recommend this location to people I know until things get better.

Thank you for taking the time to read this and hopefully this will result in things getting better.