I feel a bit cheated here; you should have done a rename, not a republish
Okay, so PhotoHunter is now Photo Eye-Q. But why did you "republish as new" instead of a simple rename operation? Lots of developers do this and it allows customers to stay on the update chain. To be able to get the update i had to redownload and you made me pay twice for the same thing. I was not sure if it would charge me again and there is not a single hint or word of warning on the apps page. You might say it has been free for some days, but really: This is not acceptable. I feel cheated although it's a good game. How is an existing customer to know?
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Inappropriate?Sorry for our delay in responding to your concern. We are very sorry for not informing our customers earlier. Due to legal issues with Merit Entertainment, we had to rename the game to Photo Eye-Q. If you are an existing customer, please email us at support@bricent.com and we will gladly refund you the cost of the new game. Again, we are extremely sorry for the inconvenience and lack of notice.
Thank you!
1 person says
this solves the problem
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Okay... this looks like good customer support to me. And you know: I even think you deserve that i payed twice now gg. Will try to give you a higher rating on AppStore as well!
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