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Business search giveth, then taketh away... by "not found" after listing it
This is probably happening to other businesses around the globe, so mine is one example that could help others ask the question and get an answer.
Last night I was trying to check in at "Easton Town Center", a large outdoor shopping complex in Columbus, Ohio. In the original business search, it is found and listed as, "Easton Town Center," third result down, but when I try to click the location , I'm told that "Hmm we couldn't find that place," and the place listed in the place search is
160 Easton Town Ctr, Columbus, OH [Easton Town Center]
The small brain question is how do I get this fixed, and the bigger brain question is, in general, what should be done to report it or fix it when something like this happens? It would be great to have a way to self fix this, but we don't want business owners with ill intent "fixing" search results either.... Maybe a wiki approach? Anyway....Just one suggestion. People could "Fix" it and other members could "Contest" if they think it's wrong, and the community could vote and decide what's most accurate. Keep you from needing a ton of staff to address these things.
One other person besides me checked in with the simple street "Easton Way" but this kind of problem could lead to people checking in less accurately than they're equipped to and choosing "whatever near will work".
FYI I also had this problem with the "AMC Easton Town Center 30 with IMAX". I was later there and had the same problem.
Last night I was trying to check in at "Easton Town Center", a large outdoor shopping complex in Columbus, Ohio. In the original business search, it is found and listed as, "Easton Town Center," third result down, but when I try to click the location , I'm told that "Hmm we couldn't find that place," and the place listed in the place search is
160 Easton Town Ctr, Columbus, OH [Easton Town Center]
The small brain question is how do I get this fixed, and the bigger brain question is, in general, what should be done to report it or fix it when something like this happens? It would be great to have a way to self fix this, but we don't want business owners with ill intent "fixing" search results either.... Maybe a wiki approach? Anyway....Just one suggestion. People could "Fix" it and other members could "Contest" if they think it's wrong, and the community could vote and decide what's most accurate. Keep you from needing a ton of staff to address these things.
One other person besides me checked in with the simple street "Easton Way" but this kind of problem could lead to people checking in less accurately than they're equipped to and choosing "whatever near will work".
FYI I also had this problem with the "AMC Easton Town Center 30 with IMAX". I was later there and had the same problem.
I’m fuzzy
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people have this problem
I have this problem, too!
Tell me when someone solves it.
The more people who report this problem, the more it gets noticed.
The more people who report this problem, the more it gets noticed.
The company has acknowledged this problem.
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Inappropriate?Hmm this is most particular we are looking into it.
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Inappropriate?We've identified the problem...it's somewhat complicated, but rest assured that we're working on it.
As you said, ideally there should be a way for you to fix this yourself...we're looking into ways to do that.
Thanks,
Martin -
Inappropriate?It was hard to find this thread in the large amount for business, but I'm sure every business on George Washington Mem Hwy is inaccessable.
On iPhone, if I search "Big Lots, Yorktown, VA" for business I find it, but checking in produces a white page with small "Not found" text. This is because brightkite doesn't understand "Mem", but "Memorial" works.
Oddly, Hwy 17 doesn't work, but it is Hwy 17 as well.
I’m frustrated
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Inappropriate?I have seen this same issue for businesses with addresses on a highway. The issue occurs both through the web interface and through SMS. I ran into this error again today.
I checked into Raytown, MO using SMS, Then I sent "?buffalo wild wings". BK sent back a list of nearby Buffalo Wild Wing locations and the first location was correct (9490 E Mo-350, Raytown, MO). I then SMS'd "1" back to BK and got the not found message. This also errors in the web interface using the same location and business.
I’m sad
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Inappropriate?The best part about brightkite on GSFN is they ignore old posts with new replies. Only new posts get attention. So I'll make a post about this.
I’m mad brightkite doesn't actually look at the page and notice new replies
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This solves the problem
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Thomas, we do look at new replies, all the time. As I've mentioned earlier in this thread, we're aware of the problem, we just haven't gotten around to fixing it yet.
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