Check-in and notes not working via SMS
I have not been able to check-in or post notes via SMS for at least two days.
Check-in results in no response. Posting notes ALSO resulted in no response, until I removed and re-added my mobile number.
I received and replied to the text message to verify my number, but mobile check-in is still not working.
Since re-adding my mobile number, any attempt to post a note results in the following reply:
"Sorry but you must be checked in at a place to post notes..."
I HAVE checked-in since re-adding my mobile number. I did so via the Web, since mobile check-in is not working. I still get the above message when attempting to post notes via SMS. This only started after I re-added my mobile number. Prior to that, I would get no response, and the note would not post.
Mobile check-in does not work at all, and results in no error message.
Check-in results in no response. Posting notes ALSO resulted in no response, until I removed and re-added my mobile number.
I received and replied to the text message to verify my number, but mobile check-in is still not working.
Since re-adding my mobile number, any attempt to post a note results in the following reply:
"Sorry but you must be checked in at a place to post notes..."
I HAVE checked-in since re-adding my mobile number. I did so via the Web, since mobile check-in is not working. I still get the above message when attempting to post notes via SMS. This only started after I re-added my mobile number. Prior to that, I would get no response, and the note would not post.
Mobile check-in does not work at all, and results in no error message.
2
people have this problem
I have this problem, too!
Tell me when someone solves it.
The more people who report this problem, the more it gets noticed.
The more people who report this problem, the more it gets noticed.
The company marked this problem solved.
Create a customer community for your own organization
Plans starting at $19/month
-
Inappropriate?Hi Brian, we apologize that the problem has persisted this long. Our team is working hard to try and fix SMS, but it's been a little tricky. Please bear with us, we should have it figured out soon.
I’m confident
-
Inappropriate?This is still not working. Any idea as to when this will be fixed? It's pretty essential to those of us with phones that don't have a BK client app...
I’m frustrated
-
Inappropriate?Hi Brian, SMS should be working now. Very sorry about that.
We've moved our support forums here: https://brightkite.tenderapp.com
If you encounter any other problems please post them there, we'll be able to respond a little quicker. :)
Loading Profile...



EMPLOYEE