Get your own customer support community
 

Location of "Account Settings" link was hard to find

The other day, I was trying to change my account settings (specifically my user name) and it took me a while to find it. I think I first looked in the upper-right corner of the page where most sites have a My Account-type link, but I didn't see it there.

Then I scanned the the profile box in the left navigation area. I found View my profile so I clicked on it thinking I'd be able to edit it from there, but no luck.

I finally took a closer look at the web page and found the Account Settings link as the last item in the group of links starting with What's Happening?.

I reflected upon why I initially missed it and realized that I had scanned those links but gave up about halfway down since they all seemed like content links rather than configuration links. Seems like the Account Settings link doesn't fit with the other links in that group. It's also not consistent with most account-oriented web sites including e-commerce sites, where your account link is typically in the upper-right corner by links like Sign Out and Logged in as [User].

Here's a mock-up of three places I recommend placing a link to a user's account settings page. I think moving it to locations (1) or (2) in addition to also having an "Edit" link on the profile page (3) would make it easier to find.

Inappropriate?
2 people have this question

User_default_medium