Loading Profile...
Cannot login to existing account with new upgrade... :(
I cannot login with my existing account with a new install of buddycloud. :S It never offered me the opportunity of using my existing account after installing the new version. It simple brought up a "Create account" screen, with no exit option. So I put in my existing settings, to which it told me "Username already exists" then it went to the main Buddycloud screen, so I went into the settings and set my old account settings where i usually would have, and told it to login. It kept saying it could not create an account because that username already exists!!! I wasn't even trying to create an account then! ARGH! How the heck am I meant to login to my current account if it won't let me?!? This is majorly annoying! :( I really don't want to create a new account... I have all my locations in my old account. First Buddycloud tells me to update, i follow the link and perform the update, and now i cant access my account? Was there something wrong with following what the Update Notification Channel told me to do? Should I have told it to update via the update option in the software? If so, where does it warn me about this, because I saw no warning. Please help me fix this as I pretty much use Buddycloud 24/7 and I'm missing it :( Thanks!!!
I’m annoyed!!! :(
1
person has this problem
I have this problem, too!
Tell me when someone solves it.
The more people who report this problem, the more it gets noticed.
The more people who report this problem, the more it gets noticed.
The company marked this problem solved.
Create a customer community for your own organization
Plans starting at $19/month
-
Inappropriate?If you didn't have a chance to get this fixed yet: I solved what seems like the same problem you are facing by really checking whether I had the right password. It turned out that I didn't. With the right password, it actually worked fine.
(I agree that the process and app feedback could be improved, as I, too, was a little confused about an apparent account conflict, although the account was fine.)
1 person says
this solves the problem
-
Inappropriate?yer, turns out the H button (also the 6) on my phone had a bit of corn chip jammed under it and wasnt working, so the password wasnt working. Stupid me eh? hahah! But yes, a little confusing re the app feedback.
I’m silly!
-
Inappropriate?Just to close this, I regret to say that we are unable to provide a patch for 'H' keys at this point ('Y' keys maybe, but 'H'...). So, i really hope that you found a permanent solution for this problem.
If not, may we suggest -- as the official company solution proposal -- that you either restrict your consumption of chips in the vicinity of your mobile phone, or vacuum the phone on a regular basis.
I’m happy
-
Inappropriate?LoL! Smartarse! :P P.S. Twas not I consuming chips over my phone, twas my nephew. Sneaky bugger got to it when I made a quick dash to the loo! Thank god it didn't end up in a glass of coke like his mothers!!! :P And thanks heaps yall! :)
I’m smiling! xD
EMPLOYEE
