Priority Support

Worst customer support ever!!! Placing "priority" in front of it makes it laughable. If my sync issue isn't fixed or I don't at least get a response of some sort, I'll get my bank to reverse the transaction and stick with the "free" support behind the product.

What is very frustrating is that this software does everything I want it to do, at least when it is working correctly. I have tried Mint, Quicken Online, etc....they are all missing pieces. Wish this place would get their act together...I think they could make a really good go. Everyone seems to me MIA though....

I feel exactly the same. I must have tried ten different online money management services, and so far, Buxfer has the best features...but it still randomly leaves out transactions! That's a rather critical problem for a finance application!

Hey! I just got a reply to a support request!!! Of course I sent it over two months ago..... :(

Well, it must have been Priority Support. Lucky you.

I'm switching to Mint. I really liked Buxfer but it suppose to make my life easier not harder.

Except that Mint doesn't have a bill reminder calendar, nor does it allow you to manually input transactions or edit them. I wish Buxfer responded quicker but Mint has a long ways to go.

JB's right, MInt doesn't have some of the nice features that of Buxfer. I just wish those features worked correctly all of the time. They should concentrate on fixing problems and making the product more stable rather than adding new features like the account categories on the left and account editing tool buttons that now popup when your mouse is over the account. I like those features, don't get me wrong, but I'd much rather have that time put into reworking the reconcile algorithm when downloading new transactions.

I have used Mint, they have some issues too. Read thru their forums to see what others are saying. What blows my mind is that no one at Buxfer seems to be reading these posts. And I cant believe it takes two months to get back to a ticket I received....and it was not a support request, it was a request to add my bank. I would much rather see the software fixed and bug free before spending time adding banks.

Yeah, I'm not even sure what Priority Support MEANS since we all have to use GetSatisfaction to get any response at all -- which has no idea who is a Basic, Plus, or Pro.

Pro customers are apparently paying $12 more per year for financial projections and... pretty, meaningless words.

Response, Buxfer?

"On the other hand, questions through direct email receive individual attention and are answered as soon as possible"

Is your support queue really two months behind? The ONLY support request I have received an answer two was submitted over two months ago....I have yet to hear anything back about any of the others. There is nothing "priority" about that support. I ran into yet another issue today.

The first chance I get to move to some other site that does this same thing I will move. This is really frustrating. I am willing to pay for this service, I dont understand why it is so difficult to get support. Do you need to charge more to hire more help?

I had several (at least 3) ignored emails too.
I didn't receive an "we are looking to your problem, please be patient".
I'm a pro customer.

Thanks for the useful thread - was going to go for pro membership, but I think I'll stick with plus instead - especially as there's very little info on what the financial projections do.