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I want a list of files/directories that are NOT backed up
IS there anyway to see a list of all the files and directories that exist in directories (and sub directories) I have marked for backup that are NOT being backed up?
If I get carbonite to backup my documents folder, but have some files (probably deep in sub directories) that are excluded from the backup (video files, exe files... etc), there is no way to know what is not being backed up without looking through the directory structure and looking at the green dots. This simply isn't practical for people with hundreds of directories (and even more sub directories).
Thanks.
Dan
If I get carbonite to backup my documents folder, but have some files (probably deep in sub directories) that are excluded from the backup (video files, exe files... etc), there is no way to know what is not being backed up without looking through the directory structure and looking at the green dots. This simply isn't practical for people with hundreds of directories (and even more sub directories).
Thanks.
Dan
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Inappropriate?HI Dan,
We'll be happy to send you a list of excluded files at any time. Just write to customersupport @ Carbonite.com and request the list of excluded file types, and we'll send it right out to you.
Sincerely,
Len Pallazola
Manager, Customer Service Systems
Carbonite, Inc.
www.carbonite.com1 Comment
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Len is there a reason you won't just publish it here? What are you trying to hide? -
Inappropriate?Hi Erik,
That list changes fairly regularly as we learn of new document types that should be backed up, and new system file types that should not. Since we don't have the ability to update posts here once they've been made, we would have no ability to keep the document up to date once posting it here. As I've stated before, we'll happily provide the most current version of the document to anyone requesting it at any time. A site like this is not the place for that level of detailed technical support, however.
Sincerely,
Len Pallazola
Manager, Customer Service Systems
Carbonite, Inc.
www.carbonite.com1 Comment Add a comment
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So Len, what you are telling us is that the backup software we rely on has a constantly changing blacklist that is hidden from view with no notification to the users when it changes and that at anytime files we thought were being backed up might suddenly stop?
That sounds pretty ridiculous if you ask me. How is anyone supposed to trust Carbonite to back up their files under those conditions?
BTW, for the rest of us, I found this link: http://www.tomkirkham.com/node/109. I notice that *.KEY files are on there, do all of your mac users know that their Keynote presentations are not being automatically backed up? -
Inappropriate?Erik, you could word it that way I suppose, but I'd be more likely to word it that at any time we might get customer feedback identifying a file that we're not currently backing up that we should, and update the software accordingly. As for "constantly", I wouldn't go that far. But you proved my point by linking a two-year-old version of the exclusions list (Submitted by Tom on Wed, 08/22/2007).
I don't have the current list in front of me, but the list you linked was generated more than a year before we had a Mac version so I'm pretty confident that our Mac users are backing up their Keynote presentations just fine. -
Inappropriate?Erik- I've been on Carbonite's case about their ridiculous policy of not backing up files based on some crazy list of exclusion rules, and then not alerting users when files that they have requested to be backed up aren't being backed up.
http://www.getsatisfaction.com/carbon...
I think this is borderline criminal, and am surprised no-one who's been victimized by this has launched a class action lawsuit.
I finally got fed up and switched to Mozy last week, sacrificing a portion of my Carbonite annual fee. So far so good (at least they appear to backup everything I tell them to), but I will post again when I've had more experience with Mozy.
I’m frustrated
