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Carmex tubes break at the top and product gushes out when trying to use.
I normally purchase the Carmex in a tube; however, recently I purchased several tubes and two of the tubes split at the top. I would like to receive replacement coupons for the 2 tubes because the product would gush out the side of the tube. I'd rather try the product in the jar although I like the use of the tube better.
I’m Not a happy customer right now.
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Inappropriate?Hi.
I apologize for the problem. Splitting at the top is a different problem from when a split occurs at the bottom of the tube. The tubes are made in two parts; the cylindrical body which is "welded" to the cast neck and top portion. It sounds as though your tubes somehow were weak at that point. If you send me a brief note reminding me of this correspondence I'd be happy to send you a couple of replacement tubes along with a complimentary jar for you to try. My address is:
Carma Labs.
Attn: Paul
5801 West Airways Avenue
Franklin, WI 53132
I hope that you will continue to be a valued Carmex customer.
Best wishes,
Paul Woelbing, President
Carma Labs.2 Comments
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This solves the problem
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Yes, I have had 4-5 tubes of the Cherry or Strawberry flavor split at the top.....the regular flavor seems not to do this....but I really like the Strawberry. Help! -
Yeah I have had the exact same problem, especially with the Cherry as well. I have had 3 break in that area, so I started to use the stick, but as a man using the stick is kind of feminine to me. I would Rather a Tube.
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Inappropriate?Hi Tommy.
I sincerely apologize for the problem with the split tubes. This problem sounds as though it is the same problem that a few other people have experienced. The point at which the top is "welded" onto the sides of the tube was faulty. Jim Olsen our production manager has met with the tube supplier and brought this problem to their attention. Unfortunately it sounds as though there are still a few of the tubes with this weakness still out there. Please be assured that we are committed to making products that meet our customers' expectations. If you would, please send me a brief note reminding me of this problem; how many faulty ones you purchased and what flavor they are along with your address so that I can send you some replacements. Send the note to me at:
Carma Labs.
Attn: Paul Woelbing, President
5801 West Airways Avenue
Franklin, WI 53132
I want to make things right for you and look forward to receiving your note.
Best wishes,
Paul
EMPLOYEE
