Hard to book platinum fares, rebates don't come through and no one responds to email/phone calls

I tried to book a platinum fare twice and only got ticketed the second time, no one responds to emails, phone calls or voicemails.

The promised rebates never show up, even after repeated assurances that they will show up.

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Boca Juniors replied on January 29, 2008 20:08

I also had numerous problems with cFares.

I've booked several platinum fares with them over the past year. Almost without exception I have to email and call multiple times to get rebates. I'm still waiting on a rebate from October.

Until they reform their system (currently it seems they deny all rebates when you first try to claim them), it is tough to recommend to friends, despite the low prices.

I’m frustrated

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Nana Lynch commented on June 25, 2008 20:57

I have decided this system is a sccam and more trouble tah it's worth
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Ingosabage replied on February 06, 2008 03:09

I tried to buy a ticket but they sent me an email saying that I need a credit card from USA and it was not possible to buy with my credit card from Brazil.
So, I bought another ticket from another website.
After some days they said that my card was issued and took the money from it.
I tried to get my money back, but they just said the ticket was not refundable. Great answer. And I lost my money.
Totally rubbish.
In Cfares you think you are spending less, but it's the opposite.

I’m angry

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Nana Lynch commented on June 25, 2008 20:59

We have been fooled into thinking this was a respectable business
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ferric replied on February 06, 2008 15:42

Update 2/6: Victoria Wong (vwong@cfares.com) got back to me and applied the rebate for my account.

I don't know if the first ticket I purchased will still go through and have asked her to let me know. I'll keep everyone posted.

I’m anxious

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Nana Lynch commented on June 25, 2008 21:00

Consider me a boycot of one
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Eric Suesz replied on February 06, 2008 18:08

ferric: That's great! I'm glad to hear that you received a response. Please do keep us posted.

I’m glad to hear this

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Nana Lynch commented on June 25, 2008 21:02

So they acknowledged you and you still don't know if you have a ticket? I am not impressed with them at all
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HS replied on August 19, 2008 16:45

Cfares is a site that offers platinum members discounted airfare. You join for a fee (I paid $1 for me, $1 for my wife at a promotional fee) and you have access to the discounted airfares. The purchase is actually made on the airline's website, so I paid regular retail prices for our tickets. Cfares promises a rebate -- in my case $30 per ticket. But none has shown up (the purchase date was 8/3/08) on my credit card nor is there any place on their site to see this history. I have emailed them several times (both the CEO, Mr. Jafri at vajidhjafri@cfares.com and their customer support address of support@cfares.com) but have received no response. Nor do they answer their phone. I have come to conclusion that this is a scam. I've contacted the better business bureau and IC3 about them.

I’m annoyed

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