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Error occurs when searching for provider with location
In doing a provider search, it got pushed to an error page if I try to search on a name plus a location (city or zip code).
I’m mildly annoyed
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The more people who report this problem, the more it gets noticed.
The company marked this problem solved.
The best solutions from the company
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Hi Mike -
We found the cause of the issue: apparently Google was crawling our search so often that they caused us to hit the limit on our geocoding service (also provided by Google ironically), which is what provides you with result distances, etc.
I believe we have fixed the limit problems, search seems to be up and running smoothly again. We will keep an eye on this to try and make sure we don't hit the limit again and take the appropriate action if it occurs.
Thanks
The company and 1 other person say
this solves the problem
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Hi Stella -
Just wanted to let you know that we have rolled out a fix for this problem. You should be able to search for providers both from within the "My Doctors & Hospitals" section under Manage as well as from the "Doctors & Hospitals" section under Find without problems.
Thanks for making us aware of the problem, and thanks for using the site!
I’m happy
The company says
this solves the problem
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Inappropriate?Hi Stella,
We are on it! Our dev team has identified the problem and we hope to have it fixed something this evening. We really appreciate you taking the time to look around the site!
If you have any more comments and feedback, please send it my way by contacting me at info@changehealthcare.com. If you could also provide me with your contact information, I will get a change:healthcare gift pack out you in the mail!
Thanks for providing us with this information!
I’m addressing user concerns!
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Inappropriate?Hi Stella -
Just wanted to let you know that we have rolled out a fix for this problem. You should be able to search for providers both from within the "My Doctors & Hospitals" section under Manage as well as from the "Doctors & Hospitals" section under Find without problems.
Thanks for making us aware of the problem, and thanks for using the site!
I’m happy
The company says
this solves the problem
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Inappropriate?Hi Mike -
Looks like there is a problem with the geocoding for some provider searches, we're working on a fix now and will have this out shortly. If you want to help us test and make sure this covers your case feel free to email me: mmueller@changehealthcare.com
Thanks, and sorry for this.
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Inappropriate?Hi Mike -
We found the cause of the issue: apparently Google was crawling our search so often that they caused us to hit the limit on our geocoding service (also provided by Google ironically), which is what provides you with result distances, etc.
I believe we have fixed the limit problems, search seems to be up and running smoothly again. We will keep an eye on this to try and make sure we don't hit the limit again and take the appropriate action if it occurs.
Thanks
The company and 1 other person say
this solves the problem
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