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What does "account expired" mean?
When I try to add a family member, I get a message that my account is expired // I can't add any more people?
I’m confused
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Inappropriate?FLToddy,
Truthfully "the account is expired" message means that we have a small bug in the application. Our application is now FREE!!! Therefore, your account is not ever supposed to expire.
It would be really helpful if you could send me your email address. Then we can take a look in our database and see what type of account it has recorded for you. We change that if it has the wrong account type listed.
I can email you once we check out that information and let you know if we have made any changes. Then you can also email me back if you continue to have any issues.
Sorry for the confusion!! We will get this straightened out!
My email is kwelty@changehealthcare.com.
Thanks,
Katrina
I’m hoping this helps!
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