Loading Profile...
Ask your employee what happened to the equipment after he picked it up!
Charter Communications continues to claim I never returned their equipment a year later.. despite the fact that I have a work order signed by one of THEIR employees that verifies that I have! I have sent it to them via fax, but I remain in collections for a cable modem and cable box for over $700.00!!
And there seems to be no one at Charter who can communicate in the English language well enough to resolve this situation!
And there seems to be no one at Charter who can communicate in the English language well enough to resolve this situation!
I’m irritated
2
people have this problem
I have this problem, too!
Tell me when someone solves it.
The more people who report this problem, the more it gets noticed.
The more people who report this problem, the more it gets noticed.
Create a customer community for your own organization
Plans starting at $19/month
-
Inappropriate?Hello Jennifer,
My name is Eric Ketzer, and I am a manager at Charter Communications. I very sorry that you are having difficulties getting the equipment removed from the account. I can definitely fix that and clear the collections.
Please e-mail me at Umatter2Charter@chartercom.com, so I can resolve this for you.
Thanks, Eric
1 person says
this solves the problem
-
Inappropriate?I am in collections for a modem I returned in September. I moved from Wisconsin to Minnesota and when I returned it to the drop box in Minnesota I attached ALL my info for the Wisconsin account.INCLUDING THE ACCOUNT NUMBER! I have disbuted this matter numerous times and it does no good.
I’m frustrated
-
Inappropriate?Lisa sorry to hear about that. If you can email us at Umatter2Charter@chartercom.com we can definitely see what we can do.
EMPLOYEE
