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Charter's business technical support = Whiskey Tango Foxtrot
We use Charter for our Internet connection at work (ie. have a complex, expensive account) and I just spent *four days* trying to get Charter to work with me to get a new domain name pointed at our in-house servers. After two techs, three phone calls, and five emails, I gave up, and just went around them. I paid $10 for additional DNS services at my registrar, pointed the name, and five minutes later, I was done. Why did Charter make it so hard? It's just ridiculous.
I’m frustrated and pissed off
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Inappropriate?you don't want your ISP to handle DNS entries for your domain, reverse DNS yes (because they are the only ones who can do that), but not anything else.
always use a reliable third party for this so you can make changes and have full control over DNS entries for your domain.
