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Customer Rep lied!
paid bill online -- could NOT watch any pay-per-view movies after I paid the bill. Customer rep LIED and said we would be able to watch movies right away.
I’m frustrated
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Inappropriate?I do apologize. I honestly hope it was just a mistake on the part of the agent. When you make an online payment it does take about 2 business days to post onto your account. To be able to watch PPV immediately the payment does not to be made over the phone. Once again I do apologize for your inconvenience and if you have any questions in the future feel free to email us a umatter2charter@chartercom.com
EMPLOYEE
