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Did you fall for Charter rebate scam? Grrrrrr!
$140 rebates promised to new High speed internet subscribers. I signed up. Service has been in effect for 3 months. In spite of my hounding Customer Service 5 times, Charter has still failed to send me a statement. Statement needed to go with rebate forms - within 60 days. Customer service has repeatedly lied. "It's in the mail." I've been taken and I feel ANGRY and helpless! Has this happened to you?
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Inappropriate?Have you tried going to a local office to get a printout? They should be able to give you somthing there... -
Inappropriate?Local office cannot provide what did not exist. Charter did not generate 4/23/08 new service statement until 8/11/08. Rebate offers ($50 for new service and $69.99 for modem) required submission within 60 days and required FIRST STATEMENT to accompany rebate forms. Therefore I was ineligible for those rebates. (I did receive the $20 rebate that did not require statement.) I have never had such a frustrating and eime-consuming experience as working with Charter has been. Hopefully you, CharterMatt, will be the exception. -
Inappropriate?Not exactly. I got my statements sent them in and never received the rebates! When I signed up I knew I was moving and knew where I was moving to and asked if they provide service here and they said yes. Then when I moved they said oh no we don't (after spending hours on the phone and talking to 6 different people-and going without internet for a week which is detrimental to my job). I would not have invested the 300 dollars if I knew I couldn't take it with me. I now know they do provide service here the person that lived before me had it and the neighbor said he had a while back. When I try to call on the rebates they have no idea. I have copies of everything I sent in!
I’m frustrated
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Inappropriate?I find it ironic that there is a charter ad on the page for complaints.
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Inappropriate?i signed up for their internet service very long time ago. i didnt get my rebate checks in 16 weeks this is their max time limit i called them and they transferred me from one person to other. i couldnt contact any one who can help me. they all said we could not check, it was different acount bla bla. i sent them complain mail it's been about 6 months still i got nothing dont trust charter i paid so much money to them for nothing
I’m ripped off
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This answers the question
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I wrote a letter to the Attorney General, Justice Dept., of my state (Oregon). After months of fruitless attempts to "talk" with Charter, Charter phoned me as a direct result of my letter to the AG. Charter offered to credit my account with the full amount of the denied rebate. It was a slow process, but it turned out okay. It was a dead end road without the AG's action. Good luck.
