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Did you fall for Charter rebate scam? Grrrrrr!
$140 rebates promised to new High speed internet subscribers. I signed up. Service has been in effect for 3 months. In spite of my hounding Customer Service 5 times, Charter has still failed to send me a statement. Statement needed to go with rebate forms - within 60 days. Customer service has repeatedly lied. "It's in the mail." I've been taken and I feel ANGRY and helpless! Has this happened to you?
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Inappropriate?Have you tried going to a local office to get a printout? They should be able to give you somthing there...
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Inappropriate?Local office cannot provide what did not exist. Charter did not generate 4/23/08 new service statement until 8/11/08. Rebate offers ($50 for new service and $69.99 for modem) required submission within 60 days and required FIRST STATEMENT to accompany rebate forms. Therefore I was ineligible for those rebates. (I did receive the $20 rebate that did not require statement.) I have never had such a frustrating and eime-consuming experience as working with Charter has been. Hopefully you, CharterMatt, will be the exception.
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