Loading Profile...
Intermittent internet connection
My internet connection is flaky. I switched to Comcast in February. Since that time, I never know if my connection is going to last for 5 minutes or 5 hours. I've had my computer checked out, bought a new modem *and* a new router. I spent 1 hour on the phone with two Comcast technicians. After working with them the problem was solved. For one day. Now it's just as flaky as before.
Has anyone experienced this? If so, how did you solve the problem?
Has anyone experienced this? If so, how did you solve the problem?
I’m frustrated
2
people have this problem
I have this problem, too!
Tell me when someone solves it.
The more people who report this problem, the more it gets noticed.
The more people who report this problem, the more it gets noticed.
Create a customer community for your own organization
Plans starting at $19/month
-
Inappropriate?I had this problem too. It turned out that comcast was sometimes loosing upwards of 10% of my packets.
My solution was to have them keep sending technicians out. As soon as one would leave, I'd monitor the network and usually within a couple hours the connection went to crap. At that point I'd call them back and tell them to send out a technician.
It was even more frustrating because there's no dropdown entry for "severe packet loss" in the troubleshooting interface. They'd always tried to caste it into a "slow connection" which was a semi-true side effect of the actual problem. It didn't help that whenever a technician came out either the problem wasn't acting up or there was an outage.
After 5 technicians in a month, though, it seemed like they actually took care of something on their end as well as refunded a months worth of service.
I notice that you made this post over a month ago. I guess this is just here as a warning to all others out there.
I’m still hatin' on comcast
-
Inappropriate?Oh, my...me too. Everything went perfectly for months...then last month my connection just went to h*ll. I never know if it will be on, then after running Desktop Doctor to no avail it connects on its own. I've talked to Comcast 2 or 3 times, with no permanent fix. Tonight it was off for hours and came back up by itself. I pay my bills by internet, and I will be in big trouble if the thing isn't working when they are due. I'm sick of this. I could scream!
I’m ticked off.
