Citibank neglects to upgrade and integrate their technical infrastructure.

How about getting Citibank to upgrade their systems and, while at it, get proper training for their reps?

- Site reported I needed to supply my new card information (replacement card, same accounts and PIN) in order to log in.
- An error stated there were temporary delays and I should try later.
- Tried a few times over the course of a few days. Same error.
- Called toll-free line.
- I had a mistake in the account number. I was using a number for an account I closed months ago. My bad.
- I suspect the next step is to try to log in again since I was making a mistake.
- Rep claims I have to go through the process of setting up my card with a new login name. WTF?
- I ignored the directive and tried to log in again. The old log in worked fine.

A) fix the messaging on your site. This is one of several problems I've had caused by the same type of useless messaging.
B) upgrade your systems. For example, why do I still see accounts that have been deleted years ago? I don't care, hide them. Why do I get 6 am calls when I've told you 1000 times I moved from the east coast to the west coast but kept my number? I know you base your calls on area code. Get an upgrade. Numbers have been portable for a few years now.
C) Train your inept support staff.

I am tired of dealing with Citibank.