Recently active topics in Clearleft

I'm enjoying Silverback for our usability testing!

Would it be possible to add some type of audio leveling feedback to the Start Sessions page? The iSight preview is great to make sure the user is in the right place. Similarly, it would be helpful to have some indication of the audio levels (similar to Sounds Preferences Pane > Input). That way, I can see that the mic is picking up the user well enough, and that there isn't too much background noise.

Thanks guys, keep it up!

Another thing I would like to see in Silverback is some capability for pre/post session questionnaires. I'm currently using an external app (Google Spreadsheet forms) to gather user feedback. But some type of simple way to ask users some Likert-style and/or open ended questions before and after the session would be really slick!

If I have recorded several sessions over the course of a day. I would then want que-up Silverback to Export the sessions over night. typically I record 4 to 6 hours worth of video.

I can only see how to Export one session at a time. Each time I have to manually select the item and set it running.

Love Silverback. Currently, though, at Trusera we use it only for archiving our usability sessions. We generally do most of usability sessions live with a video camera set-up for the folks in the next room. (We follow Don't Make Me Think and Steve Krug's attitude about low-tech, continuous testing.)

If we could see a remote view of the session using the Silverback interface (i.e. the iSight face view, the cool waterdroplet clicks, and the screenshot), we could dispense with much of the complexity of our set-up.

That'd be very cool and would be worth spending extra for a Pro version. (I'd expect a free upgrade personally, though :).

We've just added the ability to create localised version of Silverback in the next release, so we'd be interested to know what languages you'd like us to support.

Oh, and if you fancy helping us translate the app into your language of choice, we'd obviously love you forever.

Is it just us or does Silverback render _painfully_ slowly? We recorded an hour-long sesson, and output the video at the lowest possible settings, and it _still_ took around seven hours to render (on a brand new iMac). Seven hours?? That kind of render time will *ahem* render Silverback useless to us. Any suggestions?

Silverlight was going into the fourth hour, rendering a 90 minute file. Just as it was completing the export, an error arose in Silverlight stating that I needed to find more disk space, despite Finder saying I had 11Gig.

I deleted 5 gigs of files, then Clicked OK in Silverlight. Instead of completing the export Silverlight just stopped. I looked in the target folder chosen to save the file, but nothing was there.

I ran the Terminal command to clean up the garbage, but no further file space was recovered. What happened to 10 Gigs? Why do I have to restart the render and not continue?

Despite loving the idea of Silverlight and the user interface, the Export function is proving to be problematic. I have had so many problems that it's now been two days and all I have managed to do is export 3 hours of sessions, due to frozen Export sessions.

I have the latest version of Silverlight.

I have just restarted and 10 meg has mysteriously reappeared.

Hi, I'm having trouble, I don't get any audio or isight video. :(

not even the isight preview on the sessions page. isight seems to work in over apps, just not in silverback. any ideas as to what i'm doing wrong?

Rick