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1.0.2 (92) crashes on export
Hi,
I'm using 1.0.2 (92) and my exports repetitively crash.
I got newest macbook with updated OS. I got lot's of GB left on my harddrive, so don't seem to understand where the problem might be.
I've tried lowering quality output to medium and 50%, but all to no avail.
I've already recorded some really high quality sessions and don't want to loose them.
- Is there a fix for it?
- Do you have a newer version to which I can transfer all existing raw files and only then export to a single .mov?
please advise as I'm loosing some sleep over it ;)
thanks a lot guys
Maciek
I'm using 1.0.2 (92) and my exports repetitively crash.
I got newest macbook with updated OS. I got lot's of GB left on my harddrive, so don't seem to understand where the problem might be.
I've tried lowering quality output to medium and 50%, but all to no avail.
I've already recorded some really high quality sessions and don't want to loose them.
- Is there a fix for it?
- Do you have a newer version to which I can transfer all existing raw files and only then export to a single .mov?
please advise as I'm loosing some sleep over it ;)
thanks a lot guys
Maciek
I’m anxious
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Inappropriate?Hi Maciek
Sorry to hear you're having problems with the latest version of Silverback. I have your crash report which I'll pass onto our developers to look at. I'll get back to you as soon as I have any further information for you.
Best
Sophie -
Inappropriate?I am using SB 1.0.2 (92) on a Mac mini. I'm running OS X 10.4.11 and have a 1.66 GHz processor and 512 MB of Ram.
My first three sessions exported fine at 'Good' quality and '50%' size; I have tried to export the forth several time at different settings and each time SB crashes.
Any idea what is going on?
I’m curious
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Inappropriate?Hi Malcolm
Sorry to hear that you're having problems. I have passed your crash report onto our developers to take a look at. I'd recommend you continue trying to export as normally the session will eventually export. In my experience I've found this can take 5 - 7 attempts.
I'll get back to you as soon as I have an update.
Thanks
Sophie -
Inappropriate?Hi guys,
We've just released a new version of Silverback which is a lot more stable. Could you try it out and let us know if it still crashes?
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