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application quitting during movie export
Silverback quits during export = impossible to recover the movie :-(((((((
I’m very bad feeling
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Inappropriate?Hi Frederic,
Sorry to hear you are having problems. I'll try to see if I can help resolve whatever issue is causing this. Could you describe the problem in a little more detail and give some information on your system setup -- for example: which Mac are you using, what version of OS X are you currently on, how long is the session you are trying to export, are you seeing any error messages etc.
Also if you have any crash reports please email them to jon@clearleft.com.
1 person says
this answers the question
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Inappropriate?I have a brand new macbook pro with 4go and Snow
The movie weight 23gb, I can only view the .mov file with participant face, but can't export the all data using your app.
I’m frustrated
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Inappropriate?Hi Frederic,
I've spoken to one of our developers and they would like to know how long (in terms of minutes, seconds) the session you are trying to export is?
I'm trying to work out what situation could cause the behavior you are seeing. If you could describe the steps you are taking that results in the crash. (For example: Open Silverback, Choose session, Click Export....)
Also if you could answer these questions that would be a big help:
Which settings are you using for export- for example are you just using the defaults or have you selected a different quality?
You mentioned that you can view the .mov file of the iSight recordings - can you tell me the full name of this file and the locattion of it on your system. (eg. /Users/frederic/documents/movename.mov)
As I said before, what would be ideal is if you have any crash reports that we could look at. If you don't have any, don't worry, just answer as many of questions as you can and we will see where to go from there. -
Inappropriate?The sessions was 45 min.
The size of file was 25 Go
The original crashed wasn't necessariliy due to Silverback, but the crash happened during the export
And everythime i tried again to export, I got the same problem
I was using default export (in .mov), quality high
the isight file is in home/library/application support/silverback
(I am not in front of my lap top now and I can't tell the name of the file
I have sent at least one crash report
Frederic
I’m frustrated
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Inappropriate?Hi Frederic,
Can you please send me an email to jon@clearleft.com so that I can send you copy of Silverback our developers have been working on. We believe it should fix the export issues you and other users have been experiencing.
Jon -
Inappropriate?Thank you for your help and feedback with the release candidate of the update of Silverback we have been working on. I am glad that it fixed the issues you had been having.
