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How do I get Customer Support for Silverback?
I see some questions that have not been answered in almost a month. I love the product's idea but am concerned about customer support if this is the only way to get it.
I’m frustrated
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Inappropriate?Hello Kit,
Apologies for your frustrations on this, this is still the best place to get feedback we have been a bit busy lately.
Kind regards,
Natalie -
Inappropriate?Hi Kit,
We do our best to answer any posts on Get Satisfaction ASAP and usually manage to respond within 24 hours. You'll find that some of the seemly unanswered questions actually ended up being answered directly via email. However as we're a small company some queries do fall through the cracks so you're always willing to email me directly and I'll make certain you get an answer as quickly as possible.
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