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OMGz The License Doesn't work?!?!?!
Cannot install license file. I am using my license file that was provided for my account (chris at iterativedesigns dot com) and regardless if I do the click method or the drag drop method it still returns the result "No valid Silverback license found."
I’m frustrated, but not without the tool.
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Hello Chris,
Sorry to hear you are having problems with your license. I will look into this problem for you if you forward me all communications you have recieved so far from silverback. My email is natalie at clearleft dot com
I'll then be able investigate the issues with your current license, or if needed generate you a new one.
Kind regards,
Natalie
The company says
this solves the problem
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Inappropriate?Hello Chris,
Sorry to hear you are having problems with your license. I will look into this problem for you if you forward me all communications you have recieved so far from silverback. My email is natalie at clearleft dot com
I'll then be able investigate the issues with your current license, or if needed generate you a new one.
Kind regards,
Natalie
The company says
this solves the problem
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Inappropriate?I sent the license file to you.
1 person says
this solves the problem
1 Comment Add a comment
This solves the problem
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Hi Voodootikigod, can I just confirm that everything is working now, or are you still having problems? -
Inappropriate?I'm having the same issue installing the license file. -
Inappropriate?I had the same issue when I followed the instructions to download it to my desktop and double clicked the license file. I received the "No valid Silverback license found" message. I tried downloading it again and instead of double-clicking it from my desktop, I just clicked the "open" link from the downloads window (I use FF) and it worked. Couldn't tell you why that should be any different, but it worked.... -
Inappropriate?Here is what worked for me to resolve the issue (per Andy):
1) Trash the app's pref file: Library > Preferences > com.clearleft.Silverback.plist
2) Open Silverback and select: Silverback > Preferences
3) Click the "Register" menu option and drag the license file into the box labeled: Drag your license file here to register Silverback
Voila.
I’m happy
1 person says
this solves the problem
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Inappropriate?I had this problem when my ISP sanitized the license as suspected malware.
Suggest the license be zipped before attaching to emails, or link to an ftp site where the license can be downloaded without sanitizing
I’m confident
EMPLOYEE
