Loading Profile...
What's the best way to use Silverback from multiple user accounts?
How can I use Silverback from a different user account? I installed Silverback onto a laptop as my regular user account. When it came time to run a usability test, I created a new "demo" login so there would be no crud on the desktop/dock etc, and launched Silverback (I didn't install it again). The application launched just fine, and recorded a session, but when I stopped the session and returned to the front screen of the application there was a pause (possibly the regular spinner) and then Silverback crashed and submitted an error report. So... what's the right way to set up Silverback on a second login?
I’m only a tiny bit sad
1
person has this question
I have this question, too!
Tell me when someone answers.
The more people who ask this question, the more it gets noticed.
The more people who ask this question, the more it gets noticed.
Create a customer community for your own organization
Plans starting at $19/month
-
Inappropriate?Hello there
The Silverback data is stored in your home directory, under Library/Application Support/Silverback. We haven't tested this, so I'm not sure if it will work, but you could tell Silverback to save this within the global Library/Application Support.
Let me know if it works.
Best
Sophie
I’m hopeful
-
Inappropriate?Thanks Sophie - I tried it, and it didn't work. You will have received a crash report (or someone will have... whereever they go to). But thanks anyway. It's not a biggie for me... just a nice to have.
Cheers
Richard
I’m unconcerned
EMPLOYEE
