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My VOIP is not working.
The 'support' person on the online chat continues to ask me the same questions over and over.
I can not talk on the cell phone and be at the computer at the same time.
Is there a way to e-mail technical support? take the box into a clearwire office? use an online diagnostic? end a log file? Anything?
The internet account works fine.
I can not talk on the cell phone and be at the computer at the same time.
Is there a way to e-mail technical support? take the box into a clearwire office? use an online diagnostic? end a log file? Anything?
The internet account works fine.
I’m ready to give up
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Inappropriate?if you are using a cordless phone, when you turn the phone on to make a call, the phone1 light on the linksys ATA will blink. if the phone 1 light on the linksys ATA does not blink when the phone is turned on then the Linksys does not see a phone connected. your number has already been called by tech support and it is ringing through to the linksys device. also when phone 1 on the linksys is on solid there is dial tone available through phone port 1. -
Inappropriate?What Renegade says is correct.
If you call the number and it rings rather than goes to voicemail, then it's likely the phone. Please try a corded phone and see if the lights appear like Renegade says.
If you still need assistance, please let me know an email address at which I can contact you and we'll resolve this one way or another. There are a few other steps we can take if changing the phone does not work. -
Inappropriate?It did not ring... or go to voicemail... but gave a 'number not in service' error... and not just when called from one cell phone (while standing in the middle of the front yard at ~ 10 pm at night) but 2 cell phones and an OnStar line...
So I shut everything down... disconnected everything... left it for an hour...
Now there is a dial tone... but the Linksys VOIP light for the Phone 1 line does not blink... it is a constant on. On dial tone... during a call... after a call... doesn't matter... if it is connected to the modem... it's solid on... always.
Thank you for going 'renegade' from your non-electronic processes to answer, but this experience makes me worried for the future...
I’m worried
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Inappropriate?Now that's an entirely different issue altogether. That we would need to discuss over the phone to get the full picture. There's no way for you to call us at all? Borrow a cell phone, maybe?
If not, please leave an email address and I will contact you with more assistance. (I can't post the email here in public is all.)
I’m concerned
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Inappropriate?The problem is that we have no cell phone reception in the house... front lawn... no problem.... as stated in the previous reply.
If it is still working when I get home tomorrow I'll give the 888 number a ring.
If ya'll didn't have some chat capabilities I would suggest that someone get an official support twitter ID... Comcast has even embraced it... would make things much easier when the phone being down is the reason for reaching out.
I’m dizzy from going in circles... again
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Inappropriate?Gotcha. You might not need to be near the computer if you can take the ATA outside / write down the serial number and model information.
And we do have a twitter ID but it's not official.
You can follow "clearwire" if you'd like. We don't update much (if any) but we'll keep an eye out. You can always message us anyway! (edit: there's not much traffic / need for Clearwire on twitter so far)
I’m sure we can get this resolved!
