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What does standard support cover with regards to VPN-cubed EC2 paid edition?
What does standard support cover with regards to VPN-cubed EC2 paid edition?
In particular:
- Hours of phone support? (24x7, 8x5 etc)
- Response times to support calls?
Thanks!
In particular:
- Hours of phone support? (24x7, 8x5 etc)
- Response times to support calls?
Thanks!
I’m undecided
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Inappropriate?Hey Emma,
VPN-Cubed for EC2 Paid Edition comes with our standard support. This includes response to support emails during Chicago business hours (9am-5pm CT) and GetSatisfaction responses. Response time to support emails is guaranteed same business day with the actual numbers being much faster.
Additional Support agreements are available for purchase. We offer Telephone Support 10 instance packs (During Chicago Business Hours) and 24/7 Fast Response Support on an annual contract basis. Feel free to contact sales@cohesiveft.com for more information and pricing.
Thanks,
Ryan
I’m happy to help.
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