ActiveCollab integration error

I do not think that "support is non existant" - support is available and have personal experience that leads me to believe the developers actually care.

I have not requested support on this until today, and would keep an eye on this if you are interested in the product.

ok, its been 3 days with no response, looking at this companies past history of reported unsolved bugs - it apears that this is as good as dead. I will not purchase anything from this company again unless something changes.

wow, really? it has been 15 dyas now, my trial will not run and i never did get a response back from the developer on this one. Did I miss the correct place to report a problem, or ask for support?

I can say, it's too bad that my chance to test is over- there is no chance I will pay if an update is applied, or even if Iam told that it was due to a misconfiguration. It's too bad, because it looked promising, it's brilliantly light weight, and desperately neede for aC.

But I guess I will never know....

Yes, you have posted in the correct place for support.

Shocking customer service for a paid product. Image if you'd paid the money and then had a problem!

As a comparison, I first posted my problem on the ActiveCollab forum, where the developer replied within a few hours (Alas the problem wasn't AC, so they couldn't help).

activecollab is incredible when it comes to support, i dont know why I just assumed this would be a simple fix.... Wonder how much time before aC addst this anyway, code should be simple enough for my developers to knock out if not.

I purchased the corporate aC within hours of testing, no extension... because the support is incredible. I did not expect that much out of this developer, or any other... but the lack of a single response indicates this operation has either already died - should be dropped - and is beyone his capability.