Timepost has quit updating new tasks from basecamp

Same kind of trouble here: Timepost trial version integrated with FreeAgent Central. No tasks are shown, and sometimes there's the error message as mentioned above.

Yep, am also having this problem and am generally disappointed with Timepost. I was expecting more for $39, when there are pretty decent tools for most services available for free. Where's the benefit, Timepost, if it don't bloody work...

I think I want my money back!!

I think I want my money back too, although I advocate SOME patience. I've written to Colovo and ask them to advise whether it's a known issue (should be!) and when they expect Timepost to be fixed.

If Colovo can't or won't communicate over the show-stopping bugs in their product within the next few days then I'll be asking for my money back on the very reasonable grounds of "failure to perform as advertised".

It's a shame because there's a real need for a simple time tracking, desktop-based product just like Timepost. I'm tempted to write my own competing product, just to solve my own need! When something gets itchy enough...

He Rob...I have been patient now for a couple of months...it is very very hard to even get Colovo to return an email much less a phone call. They are not the greatest in customer service thats for sure. I will give them a little more time but not much.

Doug, if you have waited for a couple of months then I would recommend asking for your money back now. It's not acceptable.

No commercially viable software organisation should take more than 1 week to respond to support cases - and a week should be considered slow. This is especially true of any issue that intrinsically stops the software from being usable.

If it takes 2 months to respond, Colovo is either not committed to supporting Timepost or they're not commercial capable of doing so.

I agree my friend..it is just very difficult getting them to respond to anything. I will see if I can call them or something today and get my money back.

No response from Colovo after 10 business days, about their broken product.

I have formally requested a refund, directly to mark@colovo.com and timepost support, on the grounds that the product fails to function as advertised (or at all) and is therefore not fit for purpose; that support has failed to respond; and that fair notice was given of my intention to request a refund if no support was provided.

After the track record, I'll be genuinely surprised if a refund (or even a response) is forthcoming.

Rob:
Let me know if you hear from these scammers. I haven't yet!!

It's been over a month:
* No reply from Colovo regarding their broken product.
* No response to my request for a refund.

If Colovo ain't dead they may as well be. Don't buy it!

I have Timepost 2.6.4 for Mac installed. So far, it seems to update new projects from Basecamp, but not with any consistency or reliable regularity. I just added a few new projects to Basecamp, all available for time tracking, and Timepost still doesn't show them in the projects drop-down menu, even after two complete restarts of both the program AND my computer. Would like to know if someone has gotten any resolution or even just a basic response from the developers, though from the dates on these last posts, I'm not encouraged to expect much.

Hey Ron,

No - nothing from the developers, not a whisper - not even to my formal request for my money back due to false advertising. I know several people who have attempted to make contact and none of them have received a response.

It's a shame. You'd expect that kind of thing from a crappy product, but they've got an actual marketable piece of software that based on my own experience does a pretty good job at what it's advertised to do, but is rendered an almost completely abominable piece of work not because of its own lack of merit but because of a total lack of competent, professional, consistent support from its developers.

It's this kind of thing that makes people like me give up paying for shareware and go to either more expensive and less flexible utilities or just bootleg stuff altogether--why support projects like this that're just going to go belly-up for no apparent good reason, right? Well, maybe someone else out there will appreciate what a market there is for Mac-compatible job tracking (other than iBiz which is a bit bloated for just straight project/task control) and do it right next time.

Best of luck to you on (maybe) someday getting a response or a refund.

Hi All.

It's a real shame that Colovo have stopped updating or supporting TimePost. I've got real sympathy for what Ron says - it's enough to make you stop buying indie software altogether.

However, there are some excellent indies in the Mac software community - Roobasoft, RealMac and No Thirst Software all make some amazing apps and their support is outstanding, so it would be a shame if people were put off by one bad experience.

For about 6 years now I've been frustrated with many time trackers out there, so I've decided to develop my own. It's called Lapsus - it's a time tracker without timers that intelligently decides which project you're working on.

Initially it's going to be aimed at Ruby on Rails developers, but eventually I'll be aiming it at any freelancer.

I'm sad that Colovo seems to have ignored you all and many of you have wasted your money. So I'm considering giving disgruntled ex-customers a free or discounted rate on Lapsus, to try and restore your faith in the indie software community.

Lapsus is still a long way off being released - it should be in Beta by Spring 2010. You can read more and sign up for the Beta at http://lapsusapp.co.uk

Thanks for reading.

John Gallagher
Synaptic Mishap

"The excitable chap who's building a time tracking app"