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I’ve been a Comcast customer for MANY years. I had the Triple Play Bundle, so I had Cable, internet and phone service. I recently moved so I called to cancel my Comcast service. I’m so tired of all of Comcast’s screw ups, so I decided to go with another cable provider instead of staying with Comcast. A few days before I was moving out of my old place, I called Comcast to specifically ask them what all needed to be returned to the office since I would no longer have access to where I used to live. The lady on the phone told me only the cable boxes and remotes. I told her that I had phone service, and there was nothing they needed for that? And she said nope, just the cable boxes. She works at Comcast, so I FIGURED she’d know what she was talking about.

So yesterday I went to my local office to turn in the cable boxes and remotes. The lady asked where the phone modem was. I told her about how I called Comcast and spoke to a rep and they told me I only need to bring in the cable boxes and remotes. She said that the phone modem is their equipment and I need to return it or I will be charged for it. I reiterated the fact that I specifically called them about what I needed to return and I was told ONLY the cable boxes and remotes! I am so tired of Comcast not taking responsibility for their Customer Service Reps! This isn’t the first time I’ve been told the wrong thing!!!!! I’m tired of it. This is reason #2398584375845 why I will not be a Comcast customer again!

I tried to avoid any and all problems by calling and double checking what needed to be returned. Please fix this situation, because I refuse to pay for Comcast’s mistake!!!

Signed,
Angry in PA
Jennifer R

phone not working. no dial tone.

It took about 3-4 weeks for cable cards to be properly installed in my TIVO unit. At that time they tried to compensate me for all my numerous hassles by giving me a special rate that they said I could have until I moved. Now, 7 months after making this promise I find that they are going back on their word and starting to charge me regular service rates as the promotional codes expire on my account. The down side is that I have no other choice for internet and cable since I live in an apartment building. I am stuck with them and they are treating me like a monopoly would treat their customers; without any regard!

Hi, I have had your internet for over a year and it is very slow. When moving from site to site or page by page it seems to be getting slower and slower. Is there something you can do to fix it? Or is it my computer? and be honest please thanks, Kimberlie B.

after several attemps from 3 techs I still get nowhere near my 16Mbps Blast! service.
It usually falls way short at 2 - 3 Mbps.

I have a coax cable draped across my back yard (I'm in Ventura, California) that might belong to Comcast but I cannot find anyone by going through the Comcast switchboard who has a clue. Who do I contact who can figure out what to do?

Last week, I transferred my chronically overpriced Comcast service to my new address. Of course, Comcast can't do ANYTHING remotely. They ALWAYS have to send a rep out to take up two hours of your time. They transferred my service and that was that, until Friday afternoon when my phone went dead. I went out of town for the weekend, assuming it was a short-term outage, and it along with my internet access were dead by Monday. I called them from my cell phone as soon as I got home on Monday and was told, and only told (I still have the message saved) that someone was scheduled for 3-5 on Monday (it was already 3:20) as no-dial-tone calls get priority. By 5:10, there was no rep at my door nor a courtesy call. I called their customer service (which is NOTORIOUSLY bad for not giving out names...I...SHOULD...NEVER have to ask for the customer service reps name), asked for the rep's name, and was basically told that with emergency calls you never know what you're going to get. I was so pissed that I hung up. By 5:30, I wasn't willing to let this go. I held on the line with another rep on my valuable cell phone minutes for 20 minutes while she found out the same thing--that emergency calls are not guaranteed as far as arrival time. I was NEVER told this initially or I would have said no. I have more important things to do than waste my night waiting for poor service. By 7, I FINALLY received a service call that said it would be as many as 2 more hours. I told them to forget it and schedule me for 3:30 til 5:30 the next day. ALL of this time, I was SURE that this was not something that a tech needed to come out for, but there went my Monday night. Tuesday morning, I received a call at work saying everything was fixed and that they didn't have to come out. UNBELIEVABLE! It got worse. Wednesday morning I saw on my credit card that Comcast had charged me FIFTY dollars more than my usual bill. I called in, HAD TO ASK FOR THE REP'S NAME AGAIN, and immediately asked for a supervisor. I was hung up on. I called right back and immediately asked for a supervisor. I was told that the rep would need my info to open a "sup (pronounced soup) ticket." First off, don't use your technical, internal jargon with a customer. I said "just give me a supervisor" and was transferred. The supervisor explained that there was a problem with the transfer charges and I had a credit balance. I complained that I was now paying interest on a charge that they shouldn't have taken. After 5 minutes of arguing and complaining about the week's experiences and how upset I was with my service (by the way Comcast, NO ONE IN YOUR ORGANIZATION OR IN ANY CUSTOMER SERVICE POSITION SHOULD EVER ARGUE WITH A CUSTOMER), I was offered a ten...TEN...dollar credit. After all of this, I find out that one of my friends is only paying FIFTY DOLLARS for her cable and internet. I am paying $150 for everything. I am canceling the phone and going with Vonage. I am going with Tivo and dumping the digital and DVR package, and somehow, I am hoping I can get Comcast to lower my internet rate. Comcast...if you are truly listening and care...YOU CAN AVOID ALL OF THIS BY GIVING ME A BETTER DEAL ON MY SERVICES. I am beyond furious at the consistently poor service they've always given.