Recently active topics in Comcast tagged with digital cable

I recently made a move from my previous apartment address to a condo where bulk cable service is provided. Upon moving there I did not want to cancel my cable outright so I requested information on any packages that were reasonable and fell into my budget for cable. I was told by one comcast associate that upgrading to digital starter would the only thing that fell into that realm. However, I also needed to have one line run into my condo and needed someone to come out here to do it. I inquired about the price and was told that it would be a $35.00 charge. When the first technician came here he showed me a bill which included a reconnection fee. Although he didn't do anything, I was compelled to call in to determine what this reconnect fee was for, since I already had bulk cable. I was told that the reconnect fee had to be on there just to be able to get the technician out to my condo but would not be assessed to my bill. Yesterday, after the technician left I call in again and was told the same thing. Today I called in to have find out about that fee and was told that I would be charged a $16.98 fee for upgrading my service, which I did by myself. After I informed her of this the associate informed me that this fee would be assessed to my account although she could not inform me of why. I aksed her why should I be charged a fee for something that wasn't done. She told me that's just how it is. I can't believe that Comcast treats customers like myself in such an unscrupulus manner.
Secondly, the channels that I was told that I would get with the regular box were incorrect and inconsistent all three times that I talked to someone about it leading me to believe that the associates do not understand the packages. Needless to say I feel insulted. I have recorded some of my phone calls and documented the names of some of the associates that I spoke to. I finally speak to someone who readjust the charges and decide to return the box.
So I return the box the I picked up and installed myself to the center where I picked it up. I aksed the attendant what was my fee. She first says 32, then 58 then 90 dollars... needless to say I am about to go nuts. She tells me to call the main office, her phone is sitting right there but she tells me to use my cell phone, but there is not signal in the office (ceaver way to kick me out). I finally speak to someone who appearantly didn't like my attitude and transferred me to tech support. AHH tech support the sweetest department. She finally got me to someone who after being very rude told me that that ajustments to my account will take 24 hr. I post this, so that everyone will know that Comcast has the worst customer service thatI have ever experienced. I mean AT&T is bad but Comcast is far worst. And to think that I was going to switch from DSL to cable....NOT Happening!! If they would do this to someone who had been with them for so long.. what our new customers

I work for a company that has setup a discount for Comcast service, approx $80/mo for cable and internet. A year ago they overcharged everyone at the company and said they would credit back the mistake, but my credit didn't match the amount overcharged.

Attempts to call or contact the billing department were met with hold times of an hour plus, or a rep would tell me my discount wasn't valid and they would have to remove it form the account. I took to sending in letters to comcast, but never got a reply that way at all. Finally, I started asking around and got some names and direct contacts at comcast who are supposed to help with my company and it's discount.

The rep told me I added a DVR/HD box last year - last year during the screw up for the whole company I did have my box replaced (by driving to the comcast center 30 minutes outside of town). Why a billing agent couldn't tell me this I have no idea. I didn't ask for a DVR (have a TiVo already), nor was I told I was given one as a replacement.

I kept paying the $88/mo (the package w/fees and tax), and disputed the extra billing. I was told someone would be calling me, though no one ever has but the one company rep "in marketing who can't do anything" - I've asked him to get a billing agent on the phone with us so he can explain the discount is valid and we can take care of the unwanted services.

Since I'm not paying the over billed amount until it's resolved (otherwise I know I'd never get my money back), comcast started billing late fees, and then cut of service - this while I'm supposed to be waiting for someone to call me.

I don't know if it's all of comcast, or just local, but everyone I talk to here has similar issues. One lady was charged for a year HD service and didn't even have an HD box. My parents have the same issue - unwanted DVR box, but the office claims they are out of the normal boxes - but comcast put a 6 month free credit on the box to cover it. And I still remember comcast "downgrading" my neighborhood and claiming they could no longer support internet, forcing us to turn in our cable modems but then billed me for 6 months for a service I not only didn't have, but couldn't get. Took a year to get that cleared up too.

My comcast cable never works...I'm paying for all these channels, but none of them ever come in...I've talked to my nieghbors and they all have the same problem. I've complained before but nothing ever happened. Guess I'm just another customer that Comcast could care less about. WORST TV SERVICE EVER!

I finally got my Comcast services transferred to my new address, but now nothing works. What can I do? They can send a technician out, but I work during the week, so no one is able to be there until Saturday.

Here is the problem. The resident before us had the phone service. It's been disconnected but now my DVR box cannot connect nor can the cable modem. Does anyone know how to fix or get a technician there during the week after work hours when we are home?

Poor quality service in my area .... I had so many people come to my house and all they tell me is thats just how it is in my area .. now this is a bunch of bull ... I talked to supervisors they say the'll look into it and get back to me ... but no one gets back to me ... they say they know where the problem is and said give them 3 days it will be fixed ... then it was 48 hours another time ... this has been going on for a month and a half now ... my picture is all grainy and not very enjoyable watching tv with it this way ... now mind u it has been bad for 20 years so I went to digital thinking ok this will get me a clear picture once and for all ... but nooooo !!! now i just pay more for the same poor picture ... there was 4 guys at my house for over 4 hours 1 day .. 1of them was a tech supervisor and he said the problem was at the head end and he called them and thats when it was to be fixed in 3 days ... this was 1 and a half months ago ... now if any of u employees see this I sure can use some help in getting thios resolved ..... I'm very unhappy with comcast and would switch if there was another in my area.... so please help me ....

My CC install has required multiple phone calls and truck rolls. I still don't have all my channels, programming shows up on the wrong channel number, and I know (based on 'Net research) that my cards are not paired properly. However, my last call blew my mind.

After explaining my woes, the tech put me on hold for a few minutes, saying he wanted to research exactly what he needed to do. He came back, and attempted to put the required information (card addresses, etc.) into my account...or so I thought. When his work didn't have the desired effect, he said "I lied earlier, I actually asked my supervisor if I should schedule a truck roll, and he said yes." When i asked him what all the furious typing was, he temporize, saying he was merely a Visa processing type!

I have no confidence in the front-line support at this time. Is there any way I can speak to a CableCard versed, level 2 or higher tech on the phone, and get this mess straightened out, without another usless truckroll? Please?

I have been a comcast subscriber for 4 years now. I have never been treated with the blatant disrespect I have gotten at this time.

I have a Motorola Surfboard 5120 connected directly to the cable jack. According to countless onsite techs, my signal is excellent, but I have packet loss issues stable at 13-15%. I have even gone so far as to take the modem and the laptop out to the side of the pole my service comes from and screw directly onto the line coming to my house. Same result.

After 2 months of maint. techs checking lines, and replacing trunk cable and countless amplifiers, the tech thinks that it could be that the node itself is flaky and needs replacement.

Except he can't find one..... Excuse me?!?!? You're in the cable internet business and can't get the hardware needed to FIX THE BLOODY NETWORK?!?!?

I've got all kinds of incentives coming at me to go to DSL, so someone better dig up the answer pronto. I don't want to switch due to reduced upstream, but functional service is most important to me now.

Respond fast... the clock is ticking.

I have been a Comcast customer for 20 years-I am such a fool...since we have changed to digital, our reception has been horrendous...this is my second question here...I use to think Comcast just hated me, but now I think they just enjoy torturing me...another tech came out today and told me he could not fix my problem, a maintence person had to...I specifically told the Comcast Rep setting up the appointment that the problem was on the pole...why do they send techs for pole issues that cannot fix pole issues? I am at my wits end...anyone have any suggestion? Three cheers to the woman who took a hammer to the Comcast office in her area!
Yours Truly In Comcast Hell-
Robin

My family has recently gotten the comcast digital cable, which includes On Demand (no DVR). Today, it started having an issue with which channels are which. For example: We tried going to channel 56 for CNN, but instead got some tv show on channel 13. The info that goes with the channel has been correct with what the channel should be (like CNN), but still will give us the actual picture plus audio (like a normal show) of the show that has replaced the true show. This has occurred on and off all day and has had us baffled as to why it has been happening. We have no idea how to fix it. Besides this problem, everything else has been working just great.

Story in a nutshell:
- Upgraded to Digital Premier using the web promotional plan ($79.99 for 6mo)

- Picked up two cable boxes @ Livermore, CA Office. They told me my plan would include expanded basic channels, wanted to sell it as extra, adding that it would also remove the promotional pricing I had from the Web, since they don't have access to those. Told them to leave it alone, weill fix on the Web.

- For a day I had all channels on the two cable boxes, however was missing expanded basic on TV's without a box.

- Contacted Live Chat (IM) support, who said they woudl need to schedule a technician to check out my TV's..etc. Was trying to explain her that everything inside the house was OK, and I thought they had to adjust (remove?) a filter in the Comcast box outisde the house. She specifically said no, I needed inside service. I let her schedule it, just so the problem gets registered (have entire chat session in text file).

- later the same day (yesterday, April 30th) I lost access to ALL channels but 1-33.

- Called Comcast Support, who said he saw a service schedule, he wanted to cancel that since he could fix my problem on his own. Then he hardly heard me (bad line) and agreed to call me back immediately on another line.

- 10 minutes later since he did not call, I called again, talking to another Agent. She said somehow my upgrade to Digital Premium from days ago got canceled, so my account now only had limited basic. She said she could fix that, but she could not just undo the cancellation, had to upgrade me again, and did not have acces to the same prcing packages available online. She recommended I re-order on the Web.

- Same day (April 30th) I reoredered Digital Premier on the Web. The end of the online ordering process is a live chat, and the Agent there find me an even better package price. First good news. However, she insisted on scheduling a service visit to install. I could not get her understand that I have the boxes already hooked up, they were operational just hours before until someone canceled my package by mistake, so there is no need for install. I tried to tell her that the only thing missing here was perhaps the work outisde my home, in the Comcast box on the street. Since she insisted, I let her go ahead and schedule an "installation" anyway. But she could not give me a date this week ( just hours ago I had a schedule for Friday morning), only next week, and I am traveliing a bit, so now it is out on May 8th.
Now for the worst part: she could not activate any of my upgraded channels either, saying I won't have any of that until the technician visit. (I have this script file, too)

- I called Support again, perhaps they could send a signal to activate my boxes again. No such luck, they said if they touch it, I would lose my Internet pricing.

I'm at the point that I don't mind paying the "tax" for an unnecessary service visit, but at least I want TV service back. I know it is possible, when I picked up the two boxes at the Comcast office, they were activated again. I think it is ridiculous that I spent a total of 5-6 hours communicating with Comcast on this "major project". And I really don't know why I am left without cable access for another week when I already had it and it was removed by Comcast's mistake.

Would appreciate any help - either turning it on remotely, or sending the technician this week.

Thanks a lot!
:-)

I started a Comcast high speed internet service sometime in fall of '06. Last fall, the modem stopped working. I called Comcast and requested a fix, at which point I was informed it would be 7-10 business days before they could address the issue. I asked what else we could do, as my fiance works as an operations support person and needs 24x7 internet access for his job. They told us to buy a new modem out of pocket and swap it out on the account. So I went to Best Buy, purchased a modem for ~$75 and they hooked it to our account.

Fast forward to now. I moved to Foster City and was told that the modem I purchased could NOT be used at the new location and that I would have to rent one from them. Fine. But now they want the old modem back. Not the functional one that I purchased but the old broken one, which I threw out almost a year ago. What?! I've been informed that they will charge me $40 for the modem that I don't have, and that I can't give them the functional one I bought instead. I also apparently got charged a rental fee for the last 6 months on the new modem...that I WASN'T RENTING FROM THEM. Yeah, the one I bought at Best Buy.

So...they are charging me for a new rental modem, are going to charge me $40 for the broken one, and have erroneously charged me several months of payments on the BestBuy modem that they REFUSE to refund. I am flabbergasted. I've been a loyal customer for years and never been treated so poorly. Had someone ever requested the old modem when it broke, I would have been happy to send it in. Apparently I was "just supposed to know" to return it, its all my fault, and there is LITERALLY NOTHING that they are willing to do to keep my business.

Awesome. I'll be transferring to ATT just as soon as I can get it set up - which sucks because I actually DO like the service. :(