Recently active topics in Comcast tagged with digital cable

I went into a live chat at comcast.com to resolve a problem where a channel was missing from my digital cable box. This particular channel is actually a digital subchannel of our local ABC affiliate WRTV. On channel 6.2 (digital antenna) and 6.2 (Comcast QAM) / 420 (Comcast Digital Box) they provide a rolling news service called "6News 24/7". Anyway, when I punched in "420" on my cable box, it simply did nothing. So I scrolled to the 400 range in the on screen TV Guide and found that no channel 420 was even listed.

In any case, the chat rep was able to send a signal to my box that resolved this problem.
So far, so good.

Then, I decided since I had a rep already in chat, who seemed to be helpful, that I would ask to have the "Sports Entertainment Package" removed from my account, since I hardly ever watch sports. The rep informed me that this would take $12 a month off my bill, which I thought sounded great, but kind of high compared to previous information. In any case, I specifically asked the rep if I would still receive BBC America, since it's my favorite channel, and she assured me that I would, even after removing the sports package.

So, I okayed her to remove the sports package. Guess what? Now, BBC and many other channels such as DIY and G4 are no longer activated on my box either! Granted, the sports channels were turned off, but I didn't want to completely remove the Digital package entirely, just sports!

I have a chat transcript of everything I described above.

I have been a comcast subscriber for 4 years now. I have never been treated with the blatant disrespect I have gotten at this time.

I have a Motorola Surfboard 5120 connected directly to the cable jack. According to countless onsite techs, my signal is excellent, but I have packet loss issues stable at 13-15%. I have even gone so far as to take the modem and the laptop out to the side of the pole my service comes from and screw directly onto the line coming to my house. Same result.

After 2 months of maint. techs checking lines, and replacing trunk cable and countless amplifiers, the tech thinks that it could be that the node itself is flaky and needs replacement.

Except he can't find one..... Excuse me?!?!? You're in the cable internet business and can't get the hardware needed to FIX THE BLOODY NETWORK?!?!?

I've got all kinds of incentives coming at me to go to DSL, so someone better dig up the answer pronto. I don't want to switch due to reduced upstream, but functional service is most important to me now.

Respond fast... the clock is ticking.

Comcast is my only cable option. No Fios availability and I have no place for a dish. Problem is, I can't actually get someone to come install it. They don't have any appointments. I take that back. They can come next Wednesday at noon. I'm sorry, but I'm a productive member of society, so I will be working. I'm not willing to waste my vacation time waiting for the cable guy. The soonest they could possibly come is one month away, but they aren't taking appointments for those dates yet. I have to call back and hope and pray that I can get one.

I offered what I thought was the perfect solution: just send me a box. Heck, I'm even willing to pick it up. I was told that this was not possible because the installer has to "do something" in my building. No he doesn't. I can hook up my television and get basic cable already. I can hook up my own cords thank you very much. It's really not that difficult. But no. Not an option.

Comcast, even though I know how crappy and awful your product is, I'm trying to buy it. Please, please, just let me.

So I guess I'll have to wait for Fios. It supposed be coming to my area in about a year and a half.

We have had Comcast triple play for 3 weeks now and it has been a TOTAL NIGHTMARE. The phone worked for about 2 days and hasn't worked since. The TV/DVR would work for 10 minutes then give a blank screen. They replaced the DVR and the cable box. It worked for about 1 day. But the phone stopped workeing all together. Sometimes internet works, most times it doesn't. It goes away for no reason and comes back when it wants.

Now IKE has killed everything and we can't even get a response as to when, or if we will ever get service. We need this service to do Internet courses at U Of H. The tuition is paid and they aren't going to refund any money, or give any leeway on getting coursework turned in, just because Comcast can't deliver!

I recently made a move from my previous apartment address to a condo where bulk cable service is provided. Upon moving there I did not want to cancel my cable outright so I requested information on any packages that were reasonable and fell into my budget for cable. I was told by one comcast associate that upgrading to digital starter would the only thing that fell into that realm. However, I also needed to have one line run into my condo and needed someone to come out here to do it. I inquired about the price and was told that it would be a $35.00 charge. When the first technician came here he showed me a bill which included a reconnection fee. Although he didn't do anything, I was compelled to call in to determine what this reconnect fee was for, since I already had bulk cable. I was told that the reconnect fee had to be on there just to be able to get the technician out to my condo but would not be assessed to my bill. Yesterday, after the technician left I call in again and was told the same thing. Today I called in to have find out about that fee and was told that I would be charged a $16.98 fee for upgrading my service, which I did by myself. After I informed her of this the associate informed me that this fee would be assessed to my account although she could not inform me of why. I aksed her why should I be charged a fee for something that wasn't done. She told me that's just how it is. I can't believe that Comcast treats customers like myself in such an unscrupulus manner.
Secondly, the channels that I was told that I would get with the regular box were incorrect and inconsistent all three times that I talked to someone about it leading me to believe that the associates do not understand the packages. Needless to say I feel insulted. I have recorded some of my phone calls and documented the names of some of the associates that I spoke to. I finally speak to someone who readjust the charges and decide to return the box.
So I return the box the I picked up and installed myself to the center where I picked it up. I aksed the attendant what was my fee. She first says 32, then 58 then 90 dollars... needless to say I am about to go nuts. She tells me to call the main office, her phone is sitting right there but she tells me to use my cell phone, but there is not signal in the office (ceaver way to kick me out). I finally speak to someone who appearantly didn't like my attitude and transferred me to tech support. AHH tech support the sweetest department. She finally got me to someone who after being very rude told me that that ajustments to my account will take 24 hr. I post this, so that everyone will know that Comcast has the worst customer service thatI have ever experienced. I mean AT&T is bad but Comcast is far worst. And to think that I was going to switch from DSL to cable....NOT Happening!! If they would do this to someone who had been with them for so long.. what our new customers

I work for a company that has setup a discount for Comcast service, approx $80/mo for cable and internet. A year ago they overcharged everyone at the company and said they would credit back the mistake, but my credit didn't match the amount overcharged.

Attempts to call or contact the billing department were met with hold times of an hour plus, or a rep would tell me my discount wasn't valid and they would have to remove it form the account. I took to sending in letters to comcast, but never got a reply that way at all. Finally, I started asking around and got some names and direct contacts at comcast who are supposed to help with my company and it's discount.

The rep told me I added a DVR/HD box last year - last year during the screw up for the whole company I did have my box replaced (by driving to the comcast center 30 minutes outside of town). Why a billing agent couldn't tell me this I have no idea. I didn't ask for a DVR (have a TiVo already), nor was I told I was given one as a replacement.

I kept paying the $88/mo (the package w/fees and tax), and disputed the extra billing. I was told someone would be calling me, though no one ever has but the one company rep "in marketing who can't do anything" - I've asked him to get a billing agent on the phone with us so he can explain the discount is valid and we can take care of the unwanted services.

Since I'm not paying the over billed amount until it's resolved (otherwise I know I'd never get my money back), comcast started billing late fees, and then cut of service - this while I'm supposed to be waiting for someone to call me.

I don't know if it's all of comcast, or just local, but everyone I talk to here has similar issues. One lady was charged for a year HD service and didn't even have an HD box. My parents have the same issue - unwanted DVR box, but the office claims they are out of the normal boxes - but comcast put a 6 month free credit on the box to cover it. And I still remember comcast "downgrading" my neighborhood and claiming they could no longer support internet, forcing us to turn in our cable modems but then billed me for 6 months for a service I not only didn't have, but couldn't get. Took a year to get that cleared up too.

My comcast cable never works...I'm paying for all these channels, but none of them ever come in...I've talked to my nieghbors and they all have the same problem. I've complained before but nothing ever happened. Guess I'm just another customer that Comcast could care less about. WORST TV SERVICE EVER!

I finally got my Comcast services transferred to my new address, but now nothing works. What can I do? They can send a technician out, but I work during the week, so no one is able to be there until Saturday.

Here is the problem. The resident before us had the phone service. It's been disconnected but now my DVR box cannot connect nor can the cable modem. Does anyone know how to fix or get a technician there during the week after work hours when we are home?

Poor quality service in my area .... I had so many people come to my house and all they tell me is thats just how it is in my area .. now this is a bunch of bull ... I talked to supervisors they say the'll look into it and get back to me ... but no one gets back to me ... they say they know where the problem is and said give them 3 days it will be fixed ... then it was 48 hours another time ... this has been going on for a month and a half now ... my picture is all grainy and not very enjoyable watching tv with it this way ... now mind u it has been bad for 20 years so I went to digital thinking ok this will get me a clear picture once and for all ... but nooooo !!! now i just pay more for the same poor picture ... there was 4 guys at my house for over 4 hours 1 day .. 1of them was a tech supervisor and he said the problem was at the head end and he called them and thats when it was to be fixed in 3 days ... this was 1 and a half months ago ... now if any of u employees see this I sure can use some help in getting thios resolved ..... I'm very unhappy with comcast and would switch if there was another in my area.... so please help me ....

My CC install has required multiple phone calls and truck rolls. I still don't have all my channels, programming shows up on the wrong channel number, and I know (based on 'Net research) that my cards are not paired properly. However, my last call blew my mind.

After explaining my woes, the tech put me on hold for a few minutes, saying he wanted to research exactly what he needed to do. He came back, and attempted to put the required information (card addresses, etc.) into my account...or so I thought. When his work didn't have the desired effect, he said "I lied earlier, I actually asked my supervisor if I should schedule a truck roll, and he said yes." When i asked him what all the furious typing was, he temporize, saying he was merely a Visa processing type!

I have no confidence in the front-line support at this time. Is there any way I can speak to a CableCard versed, level 2 or higher tech on the phone, and get this mess straightened out, without another usless truckroll? Please?

I have been a Comcast customer for 20 years-I am such a fool...since we have changed to digital, our reception has been horrendous...this is my second question here...I use to think Comcast just hated me, but now I think they just enjoy torturing me...another tech came out today and told me he could not fix my problem, a maintence person had to...I specifically told the Comcast Rep setting up the appointment that the problem was on the pole...why do they send techs for pole issues that cannot fix pole issues? I am at my wits end...anyone have any suggestion? Three cheers to the woman who took a hammer to the Comcast office in her area!
Yours Truly In Comcast Hell-
Robin

My family has recently gotten the comcast digital cable, which includes On Demand (no DVR). Today, it started having an issue with which channels are which. For example: We tried going to channel 56 for CNN, but instead got some tv show on channel 13. The info that goes with the channel has been correct with what the channel should be (like CNN), but still will give us the actual picture plus audio (like a normal show) of the show that has replaced the true show. This has occurred on and off all day and has had us baffled as to why it has been happening. We have no idea how to fix it. Besides this problem, everything else has been working just great.