I have missed several days of work (working from home or taking days off) only to have Comcast show up late or not at all. As I type this, I am waiting for my 5th service call about the same issue. I am at the end of my rope with this company. Here's a list of my problems with Comcast:
1. They never once have arrived on time for a service call. Once they didn't arrive until the following morning, but kept telling me to wait 30 more minutes, which resulted in me missing a dinner with my mother. No apology from anyone, the techs blame dispatch, dispatch blames the techs.
2. When they do arrive, they never have the tools, or Cablecards needed to complete the job. This has happened 3 times.
3. My HD picture gets worse and worse as the weeks go on. As I type this, History HD is unwatchable due to freezing and tiling.
4. Spoke with Joe/Comcast at extension 34330 who tells me I will not receive any credit or compensation until the issue is resolved (5 months and counting). This is after I have received several credits for my cable being unusable over the last few months (read: a lie). This means there is no incentive for Comcast to actually fix the problem, as they dont have to credit me until they do. Seems the opposite of a logical customer service policy. I'd expect to not pay when it's broken, and DO pay when it's fixed.
5. The botched the original installation. The cable enters my home through a hole drilled directly through the wall, with no faceplate, junction box, etc. Basically, it looks horrible, and will probably cost my money on my deposit (renting).
6. Once I had to ask the technician to leave, and his tone became very accusatory and rude, IN MY OWN HOME.
7. As I type this, my appointment time has expired. ANOTHER NO SHOW. Of the 6 appointments or so I have had, Comcast has arrived on time for none of them. Not one.
Why do I pay 130 bucks a month for this? Well, mostly because I LOVE my TiVo. As good as my TiVO is, I dont think I can justify giving this company money for a service I can't use. Its just not worth it to be this upset with a service ALL THE TIME. I have to say, unless this gets fixed, I'm going to begin a campaign of my discontent to consumerist.com, the executive customer service, yelp.com, dslreports.com, and anyone else who will listen. I'm tired of being treated to second class service, high prices, and disrespectful employees. Last chance, Comcast. Fix it, credit me, and let's move on. Otherwise, DirecTV, here I come.
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Dissatisfied in Oakland, CA.
Matt
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