Recently active topics in Comcast tagged with incompetence

I have been a comcast subscriber for 4 years now. I have never been treated with the blatant disrespect I have gotten at this time.

I have a Motorola Surfboard 5120 connected directly to the cable jack. According to countless onsite techs, my signal is excellent, but I have packet loss issues stable at 13-15%. I have even gone so far as to take the modem and the laptop out to the side of the pole my service comes from and screw directly onto the line coming to my house. Same result.

After 2 months of maint. techs checking lines, and replacing trunk cable and countless amplifiers, the tech thinks that it could be that the node itself is flaky and needs replacement.

Except he can't find one..... Excuse me?!?!? You're in the cable internet business and can't get the hardware needed to FIX THE BLOODY NETWORK?!?!?

I've got all kinds of incentives coming at me to go to DSL, so someone better dig up the answer pronto. I don't want to switch due to reduced upstream, but functional service is most important to me now.

Respond fast... the clock is ticking.

I have been trying for more than four months now for Comcast to fix a problem with a bad cable. The cable that runs from a box on the outside into my unit (it's a condo) is bad and causes the signal to be severely degraded by the time it gets to me. This is the reason I cannot get cable to my TV upstairs. Since it's the only TV I have, I am currently paying for a service I don't get. My high-speed internet is also unreliable because of the weak signal.

I have had a very frustrating experience with Comcast customer service. I just cannot get them to send maintenance techs to fix the problem. Each time I schedule a service they don't show up. Customer service gives me different reasons for this every time. I even talked to a supervisor and she assured me that the techs would be there the next day but to my utter lack of surprise they weren't. At this point, I don't know what I can do to get through to Comcast. I don't know how it continues to remain in business with techs that don't do their job and customer service representatives who just don't care or are plain incompetent.

Comcast is my only cable option. No Fios availability and I have no place for a dish. Problem is, I can't actually get someone to come install it. They don't have any appointments. I take that back. They can come next Wednesday at noon. I'm sorry, but I'm a productive member of society, so I will be working. I'm not willing to waste my vacation time waiting for the cable guy. The soonest they could possibly come is one month away, but they aren't taking appointments for those dates yet. I have to call back and hope and pray that I can get one.

I offered what I thought was the perfect solution: just send me a box. Heck, I'm even willing to pick it up. I was told that this was not possible because the installer has to "do something" in my building. No he doesn't. I can hook up my television and get basic cable already. I can hook up my own cords thank you very much. It's really not that difficult. But no. Not an option.

Comcast, even though I know how crappy and awful your product is, I'm trying to buy it. Please, please, just let me.

So I guess I'll have to wait for Fios. It supposed be coming to my area in about a year and a half.

12 days and counting. No service. No information. And yet Comcast expects payment. What are your executives smoking up there on the nosebleed floors where they don't have to sully themselves with customer contact? (guillotine guillotine!) Comcast continually makes it clear that the customer is nothing more than an irritating contributor the bottom line. I WANT TO KNOW WHEN I WILL HAVE SERVICE. Comcast won't get a penny until I'm paying for something I'm actually getting.

So, why do you guys "manage" traffic by taking the heaviest users and putting them in a lower priority queue? You do realize that some of us actually do work via vpn, right? I've been downloading an Ubuntu update for the last hour and a half, and my speed is being measured in b/s. Not even kb/s. So, good luck using fancast! For everyone who is looking to have a problem solved, don't bother. Just complain, complain, complain, and if you spend a lot of time and effort, they might give you some credit for the month. Go ahead, complain to Consumer Reports and Consumerist all you want. According to the American Consumer Satisfaction Index, in both 2004 and 2007, Comcast had the lowest level of customer satisfaction of any business or government entity - INCLUDING the IRS. Comcast knows that their customers aren't satisfied, and they don't care.

I recently made a move from my previous apartment address to a condo where bulk cable service is provided. Upon moving there I did not want to cancel my cable outright so I requested information on any packages that were reasonable and fell into my budget for cable. I was told by one comcast associate that upgrading to digital starter would the only thing that fell into that realm. However, I also needed to have one line run into my condo and needed someone to come out here to do it. I inquired about the price and was told that it would be a $35.00 charge. When the first technician came here he showed me a bill which included a reconnection fee. Although he didn't do anything, I was compelled to call in to determine what this reconnect fee was for, since I already had bulk cable. I was told that the reconnect fee had to be on there just to be able to get the technician out to my condo but would not be assessed to my bill. Yesterday, after the technician left I call in again and was told the same thing. Today I called in to have find out about that fee and was told that I would be charged a $16.98 fee for upgrading my service, which I did by myself. After I informed her of this the associate informed me that this fee would be assessed to my account although she could not inform me of why. I aksed her why should I be charged a fee for something that wasn't done. She told me that's just how it is. I can't believe that Comcast treats customers like myself in such an unscrupulus manner.
Secondly, the channels that I was told that I would get with the regular box were incorrect and inconsistent all three times that I talked to someone about it leading me to believe that the associates do not understand the packages. Needless to say I feel insulted. I have recorded some of my phone calls and documented the names of some of the associates that I spoke to. I finally speak to someone who readjust the charges and decide to return the box.
So I return the box the I picked up and installed myself to the center where I picked it up. I aksed the attendant what was my fee. She first says 32, then 58 then 90 dollars... needless to say I am about to go nuts. She tells me to call the main office, her phone is sitting right there but she tells me to use my cell phone, but there is not signal in the office (ceaver way to kick me out). I finally speak to someone who appearantly didn't like my attitude and transferred me to tech support. AHH tech support the sweetest department. She finally got me to someone who after being very rude told me that that ajustments to my account will take 24 hr. I post this, so that everyone will know that Comcast has the worst customer service thatI have ever experienced. I mean AT&T is bad but Comcast is far worst. And to think that I was going to switch from DSL to cable....NOT Happening!! If they would do this to someone who had been with them for so long.. what our new customers

The problem seems to be your poor customer service. My parents scheduled to have someone come out to hook up their cable in the house they moved into on 5/23/08 from 2-5PM. My dad stayed at the house waiting for someone to show up while the rest of my family went to the wedding of an extremely close friend of the family. According to Comcast, this was the only time in the next week to schedule someone, so my dad agreed to it. He was going to try to make the wedding but that would've required Comcast to do what they said they'd do. Needless to say he missed the wedding. At 5:30, my dad called Comcast. After explaining his situation he was told that they had sent an email stating that they wouldn't be out. My dad asked what email address they sent it to because he didn't currently have an email account. They said they sent it to the previous owner of the house they were moving into. Great idea. It's also a great idea to assume that someone would be checking email the day after they move into their new house and don't even know what box the computer is still packed away in. After explaining this situation to customer service, they apologized and said they'd waive the installation fee and have someone out the next morning. If he hadn't heard from someone by 10AM the next day, he was to call again. He did just that when they failed to show up for the second time in two days and was told they would put out an 'alert' in the area. Guess what...the 'alert' did nothing. They are now scheduled to come out on the 28th. I change my mind on the first sentence...your poor customer service no longer SEEMS to be the problem. It has been confirmed.

My comcast cable never works...I'm paying for all these channels, but none of them ever come in...I've talked to my nieghbors and they all have the same problem. I've complained before but nothing ever happened. Guess I'm just another customer that Comcast could care less about. WORST TV SERVICE EVER!

I recently called comcast's billing department with a question about our bill and spoke with a woman named Geeta who refused to speak with me claiming that I was not a comcast customer since my name was not on the bill. Since I was the one who set up the account, I let her know that me and my other two roommates have each called before and that we all should be authorized on the account. She still would not give me any answers so I asked to speak to her manager to get it straightened out and she REFUSED. She told me that it is not a manager issue and I am not a comcast customer and she did not have to speak with me. I understand if I was not an authorized person on the acct that she wouldnt be able to share billing info with me, but since I was and I had talked to someone before I expected the same thing. But no, not even a manager. I didnt even care about the billing info anymore all I wanted to do was get in touch with her authority and make a complaint. But since she kept insisting that I was "not a comcast customer" she would not transfer me to one and I got hung up on. If thats they way Im treated after years of service then I dont WANT to be a Comcast customer.

Poor quality service in my area .... I had so many people come to my house and all they tell me is thats just how it is in my area .. now this is a bunch of bull ... I talked to supervisors they say the'll look into it and get back to me ... but no one gets back to me ... they say they know where the problem is and said give them 3 days it will be fixed ... then it was 48 hours another time ... this has been going on for a month and a half now ... my picture is all grainy and not very enjoyable watching tv with it this way ... now mind u it has been bad for 20 years so I went to digital thinking ok this will get me a clear picture once and for all ... but nooooo !!! now i just pay more for the same poor picture ... there was 4 guys at my house for over 4 hours 1 day .. 1of them was a tech supervisor and he said the problem was at the head end and he called them and thats when it was to be fixed in 3 days ... this was 1 and a half months ago ... now if any of u employees see this I sure can use some help in getting thios resolved ..... I'm very unhappy with comcast and would switch if there was another in my area.... so please help me ....

I just had a service technician out to look at my internet and was told that they couldn't fix it. I would have to wait for a line technician that would take up to 48 hours. Then a representative called me and said it would take up to 72 hours for someone to come out . She also said that residential service is not a priority and just considered a luxury. What kind of crap is that. I pay for a service that should be up at all times expecially when I do use it everyday for work. I'm definitely going to look into dropping comcast and going with some one else. I think comcast stinks. I would like someone to come out to my house today and fix the line problems that we are experiencing.

I have been a Comcast customer for 20 years-I am such a fool...since we have changed to digital, our reception has been horrendous...this is my second question here...I use to think Comcast just hated me, but now I think they just enjoy torturing me...another tech came out today and told me he could not fix my problem, a maintence person had to...I specifically told the Comcast Rep setting up the appointment that the problem was on the pole...why do they send techs for pole issues that cannot fix pole issues? I am at my wits end...anyone have any suggestion? Three cheers to the woman who took a hammer to the Comcast office in her area!
Yours Truly In Comcast Hell-
Robin

I canceled my service over two months ago. I thought it would be the happiest day of my life. I had nothing but problems with them starting with them hooking me up to Adelphia's cable box instead of Comcast's. I have vented a few more of my problems here: http://hot-rind.blogspot.com/ Sadly, I haven't added anything in there about my troubles with disconnecting my service.

Now, they're still sending me notices starting, "Welcome to Comcast! You recently installed or are considering to install, Comcast services(s)" It continues on to state that because of my credit report I was charged a deposit.

Any ideas on how to get them to stop contacting me. I'm at the point where I'm going to get a lawyer.