Recently active topics in Comcast tagged with installation

I signed up for the triple play program after being completely screwed over by Vonage. The agent on the phone was very kind and professional and informed me that the technician's would not connect the internet for us, but would leave us a self-install kit. I wasn't thrilled, but I agreed. The tech's showed up within their scheduled time window (yeah) but when they left, only one phone worked, (a corded phone) and my other two phones in the house didn't. I managed to catch them before they drove off and they came back in the house to fix the problem. It looked like they did something--they checked both the connections and removed the old dsl filters, then told me that they didn't know what was wrong and that they'd have to have a supervisor come out and take a look. That means missing half a day of work, or waiting another week until Saturday rolls around and losing another afternoon. When the installation technicians left, I had drywall dust to vacuum up, they didn't put the attic stairs back up, they left their drink bottle sitting on my desk to leave a lovely water ring, and the cable is just strewn all over the back yard. Are we supposed to dig a trench and bury it? Give me a break!!!!!!

I tried to connect the internet. It kept failing the connectivity check. When I tried to call Comcast, my one and only phone didn't work! So--I used my cell phone and called customer service and I was told that she sure knew what the problem was. She said that I never should have used the self help kit because they have it set up so you have to call in and set a login and password and they actually get everything set up. This is dumb. We finally completed all that and it still wouldn't connect. She ended up talking to her supervisor and she came back on the line and told me that my connection was too slow and that's why it wasn't working. What the heck does that mean? Why didn't the installation technicians recognize this as a problem? When I asked if this had anything to do with why my phones weren't working, the response I got was "I don't know." And--we'd have to schedule an appointment to have someone come out and look at it. When I asked her about the phone problems, she said she didn't know anything about the phones. I told her that since my husband was going to have to take a half day off, whoever comes out to fix the computer better fix the phones too. I asked for the number to complain about the technicians and she told me that the only number she had was 888-COMCAST but she seemed to know nothing of the process for filing a complaint. She then suggested that I go to my local store. Yippee.

I guess we'll see. I was trying to find an economical option for phone/internet/TV. Vonage cost me money and problems, and now it seems that Comcast is on the way to being another sub-par service provider. The techs are supposed to be there today between 2 and 5. My problems better be fixed.

I have a comcast cable modem. Service works fine. I just bought my first TV in 4 years and connected it to my cable line. Unsurprisingly, a few basic channels come in crystal clear but most channels are scrambled. I called Comcast to try to upgrade my service and they said they would have to send someone out to install it.

"No, I already have service, I just need the upgrade and the cable box, which I can hook-up. Can I come to your office and pick up a cable box?"

"Sorry sir, a technician has to install the cable box because you are getting new service."

"What will the technician do?"

"The technician will hook up the cable box and make sure that everything is working."

"But the service IS ALREADY WORKING."

"This is our policy, sir."

This is infuriatingly broken.