Recently active topics in Comcast tagged with internet

I have an issue with Comcast. I've been having problems with Internet connection going on and off.

It's happened before and I had a call scheduled with Comast. I waited around all day and the guy came, was here for 5 minutes (because the Internet happened to be on at that moment), and then left. All was fine for a while and then it started happening again.

I called Comcast again the other day and scheduled a service call for this evening between 5 and 8 PM. No one showed up. Because I need consistent Internet access and had to be home when they came, I waited around for three hours on a Friday evening and no one showed up. Needless to say, I was not happy. I called and they said the appointment was canceled, but didn't know who canceled it. I asked to talk to a supervisor and was told he would try to get a call scheduled for tomorrow afternoon. I told him I wanted a call back by 11 PM (over an hour ago) with a status update (yes, no, still working on it). The call didn't come.

I'm getting sick of Comcast not doing what they say they'll do. Any help anyone can provide would be appreciated.

I am receiving a error "outlook cannot connect to your outgoing SMTP email server sending reported error (0x80042109)" when I am sending email. I am able to receive emails. I called Comcast and was told it was a network virus. If this is so what can I do to get rid of this virus. The Comcast employee would not help me at all. He told me to call my computer manufacturer since I use AVG Free as my Antivirus program. I have looked it up on the computer and this seems to be a problem with quite a few people but I don't see a solution anywhere. I would really love some help.

Comcast Support Team,

It is obvious that the Comcast servers are now setup to "Monitor User Speed Testing Sites" and then "BURST" into higher speed mode for the duration of minor testing and then drop back down into a hideously state of SLOW OVER - PRICED Internet Service!

This includes DSLReports.com - SpeedTest.net - TestMy.net and most likely others as well ....

You must know that some of us out here know what you're doing in an attempt to "MASK" your overall poor performance !!!!!!

testmy.net
7/13/08 DL-6778Kbps UL-4267Kbps
7/14/08 DL-13899Kbps UL-486Kbps
7/17/08 DL-9317Kbps UL-3897
8/01/08 DL-10352Kbps UL-4458

According to the above test results my Internet should be SCREAMING - This is NOT the case !!!!!

I want all of you to know - this "Smoke & Mirrors" approach you have embarked on isn't fooling anybody.

Take a look at a testing procedure(below) You're unable to alter, hide or mask in anyway - at least so far ...

As you review the REAL Comcast PERFORMANCE - please keep in mind I pay for 50Meg down / 5Meg up

I have made several attempts to get Comcast to fix/repair and deliver at LEAST 20% of what is being SOLD !!!

To date - you have completely failed to deliver a minimum of 10% of bandwidth claimed as a stable consistent connection.

As you can clearly see from the REAL RESULTS

on average Comcast is delivering less than 1.5 Meg down and less then 3/4 Meg up !!!!!!

Comcast average speed - What I'm REALLY GETTING !!!!!!!!

..................................Last 24 hours...............Last 7 days
Number of tests........11.................................74
Download speed.......1224.51 KBits/sec........1430.26 KBits/sec
..................................153.06 KBytes/sec.......178.78 KBytes/sec

Upload speed............592.72 KBits/sec..........786.85 KBits/sec
..................................74.09 KBytes/sec.........98.36 KBytes/sec

DNS Speed................250.00 mSec................236.00 mSec

This is unacceptable ... Comcast should be billing me about $29.00 a month - not $150.00 +++

You should all be completely ashamed of yourselves!

--
Douglas Swinhart
Systems Administrator
US-Admins, Inc.
http://us-admins.com

(651) 552-9543

Comcast customer service.... Gee, where should I start? Before I moved to a new apartment, my friends have been telling me the how "wonderful" is their customer service. I just moved to a new apartment on Aug. 29. So, on Aug 28, I called and let them know that I am moving and need to transferr my service to the new place. They did whatever they needed to do, and scheduled that someone will go connect me on Sept 2. That is fine, I understand it is labor day weekend and I may not have time to use my internet.
So, Sept. 2, noooobody came to connect me to anything, NOBODY. So I called them at 6pm. They said they scheduled me on Sept 9. What??!! The rep DID schedule me on Sept 2!!! Why in the word I will say yes for Sept 9. when I know I will be out of the town that day??!! I was told that I did not need to be at home when they do the setup. But, I still want to know if my internet is working.
Of course I was extremely frustrated with the rep, and repeatly told him, "No, I scheduled for Sept. 2."
"I see here that you scheduled for Sept 2, nobody came?"
"Duh, nobody."
"We were suppose to connect you, then you will need to go pick up the wi-fi kits from our store."
"What??!!"
"Are you having problem understanding me?!!" - the rep getting frustrated.
"I know what is wi-fi. And I did not order any Wi-FI!! I have my own Wi-Fi at home, ok?!!"
"Okay, I am going to schedule you for Sept 3."
"What??!!"
"Are you having problem understand me???!!" - the rep is getting even more frustrated. Yeah, great customer service.... he got frustrated before I did.
"I do not understand why nobody came to connect me today. And why do I have to wait until tomorrow??!!" If you are curious, I am working in IT customer service. Do you know what would happen if I did not get a new employee all set up with his/her computer equipments on the first day?? Some serious talks with my manager.
"Well, that is the only thing I can do for you."
...
At the end, the rep scheduled me on Sept. 3.
So, I hung up, had enough comcast.
One hour later, I just had this strange feeling that comcast would not come on Sept. 3. So I called again, wanted to make sure that I will get my service back on Sept. 3.
Guess what? The rep said my account is no longer avaliable. What??!!
Guys, all I want is to smoothly transfer my internet service to my new place.
If I have a choice not to use comcast, I never will.
And yes, whenever there are friends asking me how's my comcast because they are looking for a new cable/internet. I told them to go to DirectTV. Comcast may have more HD, but their awsome customer service is enough to drive people away.
So, back to my third call of the night. This tech support rep told me my account is no longer avaliable.
So, he really didn't know what to do with me and transferred me to Sales.
Guess what, Sales was able to get my account, and told me, once again, "You are scheduled to get connected on Sept. 9"
OMG! I was sooo close to just blow up. Comcast was not doing the right things with their customers. This caused me frustration, time, voice minutes of my phone.
"Oh, I see you scheduled to get connected on Sept. 2, but you rescheduled for Sept. 3..."
"Listen, I did not reschedule. I scheduled to get connected on Sept. 2!!!"
"No, that is not what i am seeing here..."
"No, I scheduled on Sept. 2!!!" As a customer, why do I care when you scheduled me. It is YOU GUYS made a mistake after all!!!
I gave up. I just gave up there. I let the rep blah blah whatever he wanted, I just replied with "OK"s.
Comcast, why am I even paying you guys the transfer fee, activation fee, service fee when I get craps like this?!!!! Why am I paying for the things you guys DONT do correctly!!??