I recently moved two miles up the road. It was easy. Moving my Comcast service was a nightmare. They lost my transfer request, then couldn't find my new address in their system, even though I was handed a Comcast brochure when I moved in and all of my neighbors have Comcast. After HOURS of being on hold and rerouted all over the customer service network, I was told the problem was fixed and I was given HBO free for a year. The representative told me he would call in the next couple of days, after the address was verified. When I never received a call, I called back (tons more wait time). This time, I was given no explanation for the failure to call back, and told I would have to upgrade my service to receive the HBO. I should have realized this, because I only have basic right now, but THIS is their idea of customer service?? Offering me something that I'll end up paying MORE for? When I refused the upgrade, and asked what else they could offer me (it was now well over a week of trying to get this fixed), they told me they couldn't offer me anything because I only have basic cable and internet. Nothing. I understand that the cool promotions don't work without the box, but I would expect them to have some plan to keep their basic cable customers happy. Comcast needs to shorten their customer service wait times. With all of the outages and problems I've encountered in the last year, this is just about the last straw. I can't wait until FIOS is available in my area.
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