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ACTIVATE MY CABLE BOX!
How do I activate a digital cable box? I have call the activation number and followed their instructions and all I get is the guide listing for each channel and "one moment please, this channel should be available shortly." There is a statement on the "equipment activation" sheet that says to follow the instructions in the self install kit to access the ON Demand Digital Cable Free Demo- once the demo plays, you will have confirmation that your service is fully functional. Well, there are no instructions for that. So, if I can find out how to run that demo- will it then activate the box? Why doesn't the activation line tell you to do that? Why does customer service not know what that even means? Hopefully I'll get an answer soon- or I'll call Direct TV tommorrow and get what I expect- the ability to watch television.
I’m FRUSTRATED AS HELL
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Inappropriate?I apologize for the experience. We can activate your converter remotely from our office. If there is a connection issue, we may have to send out a technician to correct the problem. Will you please send us an email including the phone number on the account so that we can assist further?
Regards,
Mark Casem
Comcast Corp.
National Customer Operations
We_Can_Help@cable.comcast.com2 Comments
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This answers the question
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same thing here. the converter was activated remotely from your office, twice. i am sure i have the 2 cables and 1 power cable correctly connected. is it possible to have someone help me on the phone that actually has an understanding of what is going on, instead of someone that can only follow a list? i'm tired of being told to do the same thing over and over again when it is obvious that it isn't working. -
I want to activate my new hd box now that i have installed it, what do i do now to recieve HDTV?
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