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activated DTA, and VCR recording no longer works

Installed DTA according to instructions. WALL to DTA to existing VCR to existing TV as shown here
http://www.comcast.com/digitalnow/Con...

Activiated. TV works great. Set on Channel 3, VCR OFF, Change channels from DTA remote, TV works fine.

VCR playback of existing video works fine if i set the TV to channel 4 when I turn VCR ON.

ISSUE: VCR RECORDING does not work unless I am actually watching the channel I am recording. The VCR is set on TIMER to record programs when not home. THIS DOES NOT WORK. JUST GET SNOW.

Called comcast support. They said "that's how it is, please call your VCR MANUFACTURER".

That is not an acceptable answer, don't you think?
 
sad I’m frustrated
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