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An Act of Congress to change names on an account?
My experience:
I have just transferred service to my roommate with Comcast because i moved out of the area. My roommate remained in the house with plans to keep the same service without interruption...you would reasonably expect.
After an ACT of CONGRESS (3 trips to the comcast building - 3 hrs, 9 phone calls - 6 hrs) we are finally told we have transferred the service to his name, apparently in Comcast terms "disconnect and reconnect". (we won't even discuss those extraordinarily frustrating episodes of schedule a tech or working with a crippled customer service reps with no capacity to assist us) During the last trip to the comcast building the first knowledgeable Customer Service Rep said he was able to perform a transfer with the equipment. MIND YOU, we asked for NO changes in service or equipment, just names on the account.
I had 2 pieces of equipment in my name, a standard digital cable box and modem. As of today (4 weeks into the ordeal) it seems that the transfer only occured with the modem and not the digital cable box.
As of today, at the residence there has not been a change or disruption in comcast digital services. However, after speaking with a phone rep this afternoon, Comcast, now has a $80 warrant out on my head for a "unreturned digital cable box", but not the modem. Correspondingly, on my roommate's new account, Comcast is charging him for digital cable service even though there was NO cable box issued or ever attached to his account. The proverbial double dip...
So tomorrow my former roommate and I are left to pick up our swords to find in resolution in this battle (change names on an account).
My peaceful conclusion that I wish to share with Comcast:
I am disappointing given the premium price Comcast collects, and the fact that their actual video/data service was very good.
I am aghast at the difficulty of performing fundamental business processes such as schedule a technician, obtain updated and accurate info on my account, or making simple changes to an account details. I'm no longer annoyed or frustrated. The next time I'm living in an area of Comcast coverage, I will evaluate ever other possible alternative for digital service.
Regards,
Simply Aghast
I have just transferred service to my roommate with Comcast because i moved out of the area. My roommate remained in the house with plans to keep the same service without interruption...you would reasonably expect.
After an ACT of CONGRESS (3 trips to the comcast building - 3 hrs, 9 phone calls - 6 hrs) we are finally told we have transferred the service to his name, apparently in Comcast terms "disconnect and reconnect". (we won't even discuss those extraordinarily frustrating episodes of schedule a tech or working with a crippled customer service reps with no capacity to assist us) During the last trip to the comcast building the first knowledgeable Customer Service Rep said he was able to perform a transfer with the equipment. MIND YOU, we asked for NO changes in service or equipment, just names on the account.
I had 2 pieces of equipment in my name, a standard digital cable box and modem. As of today (4 weeks into the ordeal) it seems that the transfer only occured with the modem and not the digital cable box.
As of today, at the residence there has not been a change or disruption in comcast digital services. However, after speaking with a phone rep this afternoon, Comcast, now has a $80 warrant out on my head for a "unreturned digital cable box", but not the modem. Correspondingly, on my roommate's new account, Comcast is charging him for digital cable service even though there was NO cable box issued or ever attached to his account. The proverbial double dip...
So tomorrow my former roommate and I are left to pick up our swords to find in resolution in this battle (change names on an account).
My peaceful conclusion that I wish to share with Comcast:
I am disappointing given the premium price Comcast collects, and the fact that their actual video/data service was very good.
I am aghast at the difficulty of performing fundamental business processes such as schedule a technician, obtain updated and accurate info on my account, or making simple changes to an account details. I'm no longer annoyed or frustrated. The next time I'm living in an area of Comcast coverage, I will evaluate ever other possible alternative for digital service.
Regards,
Simply Aghast
I’m sad and conclusively moving forward.
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Inappropriate?I apologize for all the troubles we caused.
Please allow us to assist. If you are willing to provide the phone number on the account, we will make sure that the issues are looked into for speedy resolution.
Best Regards,
Mark Casem
Comcast Corp.
We_Can_Help@cable.comcast.com -
Inappropriate?So, it's been one month since I originally posted this. I emailed the above Comcast representative immediately following his post per instructions.
The result: NOTHING
Not only have I had no response to my email to above official representative, but I received 2 more phone calls from Comcast "Collectors" trying to obtain alleged missing equipment, and two weeks ago I received yet another Billing Statement in the mail stating I owed $80 for unreturned equipment.
Simply brilliant.
Regards,
Simply Aghast
I’m still trying to move forward.
1 Comment
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This solves the problem
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Bradk13,
I apologize if we missed your email. I just tried searching for it again, but did not pull anything up in our mailbox. Please resend your email to the We_Can_Help@cable.comcast.com email address. You can cc me directly if you like, melissa_mendoza@cable.comcast.com.
I'm sorry for the delay. We will see your concerns are addressed.
Kind Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com -
Inappropriate?I would like to report that I was finally able to resolve my lingering problems with Comcast. After i responded to Melissa's post (above). I received a couple calls from different Comcast representatives who ultimately release the credit i was owed and adjusted the incorrect account balance.
This was all cleared up (and money in my hands) by about 2/14.
Their service response time was much quicker after a post here on getsatisfaction.com.
Regards
I’m glad to close this door.
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Inappropriate?I know someone who uses many names including his twelve yr old son to reconnect to Comcast, PG&E.. He's done so 8 times in 2 yrs at two different addresses.
EMPLOYEE
