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Audio drops on Comcast HD channels
I am experiencing intermittent .5 - 1 second audio drops on HD programming, which is through Comcast.
- I have a Motorola HD-DVR DCT 3416 I connected via HDMI to my Panny plasma (for video) and a digital optical cable (for audio) to my non-HDMI-ready receiver.
- I experience the .5 - 1 second intermittent sound drops regularly on NatGeoHD, Palladia, MLB Network and now most recently Fox HD.
- The sound drops happen whether I watch "live" or record, and if I rewind the drop will either disappear or appear in a different spot.
I have tried unplugging the Motorola box for upwards of five minutes (I read that somewhere) but that didn't do anything...
I am frustrated beyond belief.
thx
Rich
- I have a Motorola HD-DVR DCT 3416 I connected via HDMI to my Panny plasma (for video) and a digital optical cable (for audio) to my non-HDMI-ready receiver.
- I experience the .5 - 1 second intermittent sound drops regularly on NatGeoHD, Palladia, MLB Network and now most recently Fox HD.
- The sound drops happen whether I watch "live" or record, and if I rewind the drop will either disappear or appear in a different spot.
I have tried unplugging the Motorola box for upwards of five minutes (I read that somewhere) but that didn't do anything...
I am frustrated beyond belief.
thx
Rich
I’m frustrated
2
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Inappropriate?Hello Rich,
This is possibly caused by a signal problem. Did you contact the local support office and have them try to send a signal to your converter? If not, we would be happy to assist in getting this resolved for you. Please send us an email including the phone number on the account so that we can assist.
We apologize for the trouble.
Mark Casem
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com -
Inappropriate?Mark,
I had a call from Comcast Technical Support last night (I have a service call scheduled for this week to look into the audio issue) and the signal was resent to the DVR. The drops are still there as before, on a certain block of channels.
I’m frustrated
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