Get Satisfaction uses Javascript and cookies.

You'll need to enable Javascript and cookies to log-in and participate.

Share Follow

Know any helpful people?
Email this to a friend
- Your Name:
- Your Email:
- Email to: Enter up to 5 email addresses separated by commas
- Add an optional message
- Optional Message:
  Character limit of 1000 characters
- Or cancel
Twitter this
Share on Facebook
Get a short URL

Share it on these other sites

2 replys made

2 persons participating

1 employee helping

The mood in here

happy 0

silly 0

indifferent 0

sad 1

Products & Services

High-Speed Internet

Add a product

This topic is tagged

Add a tag

Billed for modem I never had

I'm getting billed for modem rental. Have been since the beginning of my service, but I never ever have had a modem provided. I have my own linksys modem.

Billing has not been able to sort this out. It's been well over a year. How can I get credit for the billing and get this resolved?

I’m frustrated that its taken so long and nothing is still done about it

Inappropriate?

Reply to this problem

1 person has this problem

I have this problem, too! Tell me when someone solves it.
The more people who report this problem, the more it gets noticed.

Create a customer community for your own organization

Plans starting at $19/month