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Can someone fix really annoying issue with the automated phone answering thing.
Whenever I call 1-888-COMCAST (which is A LOT) it asks me to enter the phone number on my account. I do enter my phone number, and hear a message telling me that Time Warner is my new provider, and gives me their phone number, and then disconnects me.
This happens because my account is linked to my cell phone, and the area code on my cell phone is an area that used to have Comcast and now has Time Warner.
I tried just pressing '0' to get to an operator, but that doesn't work. So I end up just staying on the line, so eventually, after tons of messages asking me to enter my phone number and what language I prefer, I am connected to a person.
Most of the time, this person I get to speak to is not in my area and they cannot access my account. So then they transfer me to someone in my area, which means more waiting.
I should be able to get to a person without wasting 10 minutes every time I call.
This happens because my account is linked to my cell phone, and the area code on my cell phone is an area that used to have Comcast and now has Time Warner.
I tried just pressing '0' to get to an operator, but that doesn't work. So I end up just staying on the line, so eventually, after tons of messages asking me to enter my phone number and what language I prefer, I am connected to a person.
Most of the time, this person I get to speak to is not in my area and they cannot access my account. So then they transfer me to someone in my area, which means more waiting.
I should be able to get to a person without wasting 10 minutes every time I call.
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Inappropriate?I used to have a similar issue. I lived in GA but had a cell phone from MT. I think to get around it I had to enter a random GA phone number. comcast's phone system has been terrible for a long time and they don't seem to be fixing anything with it. At least you don't have to talk to it.
I’m bah
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Inappropriate?I'll try that thanks. -
Inappropriate?Maddie,
Thanks for reaching out. There should also be an alternate, direct number to your local office printed either on the top right hand corner or on the back in the contact us portion of your statement. Otherwise, feel free to email our team at corporate at We_Can_Help@cable.comcast.com. We'll have the right team reach out to you.
Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations -
Inappropriate?Yeah, except I haven't received a statement yet.
I finally was able to get an "installation" about a week and a half ago after numerous calls and 2 trips to the Comcast store in which they were out of HD DVRs.
3 days after my installation, my box stopped working.
What really annoys me is this: I was told that I would have to call back to receive a credit after my issue was fixed. I asked the rep to just stop billing me for a service I don't have. Then he hung up on me. I called back to report him, and apparently he wrote in the notes that we had a bad connection and he couldn't hear me. Bullshit. -
Inappropriate?And also, instead of just telling me a way around it, why doesn't Comcast just FIX the problem?
EMPLOYEE
