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C'mon, sing with me: All I want for Saturday is my prob-lem fixed!
I have been suffering from intermittent internet connection drops for several months now. Every time a tech comes out for a service call, the connection is fine and the tech can find nothing wrong. Last time the connection dropped 15-20 minutes after the tech left.
I am certain there is nothing wrong with my setup inside the house, but the techs refuse to look into issues outside the house (pedestal to house, line, splitter, etc).
I have another tech visit setup for Saturday June 14, from 9 to 12. Reference for this service call is 127523599. How can I make sure that the techs that arrive will be properly equipped to fix the problem during the service call? It is getting VERY frustrating.
I am certain there is nothing wrong with my setup inside the house, but the techs refuse to look into issues outside the house (pedestal to house, line, splitter, etc).
I have another tech visit setup for Saturday June 14, from 9 to 12. Reference for this service call is 127523599. How can I make sure that the techs that arrive will be properly equipped to fix the problem during the service call? It is getting VERY frustrating.
I’m frustrated beyond words
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Inappropriate?Well, all I have to say is the appointment turned out better than I expected.
First, a few hours after this posting I received a call from a Comcast service manager saying he will notify the technician assigned to to my job to be ready for both inside and outside work. Nice touch, but I have had lip service before.
Saturday morning I got a call at 720am from the technician saying he was running ahead of schedule and asking if he could come early. By all means!
He arrives, does extensive testing and makes a fix that seems to work. He leaves his number so I can call if there are any issues. The time is about 830am.
45 minutes after he left I am back in the same situation, connection down more than up. I call the tech, and he says he will be back in 20 minutes.
He is back in 15 minutes, tries more things, finally tries replacing the drop line from the pedestal to the house. Yahtzee!! Everything is right, and the tech stays a bit longer to ensure the routine surfing that brought the connection down earlier does not have that effect again.
Not only did I get my connection fixed in one day, but the aftercare was better than expected too. I got calls from two Comcast managers AND the tech even called later in the afternoon to make sure all was still well.
I can only hope that all future interactions with Comcast go this well.
I’m thankful
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Inappropriate?Wow! That is uncharacteristically great service! Maybe they're actually trying now. Of course... it would've been nice if they could have gotten it right in the first place... without the involvement of managers.
But I'm glad you got your problem fixed. Congrats and good luck!
I’m thankful
