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Comcast and CableCARDS. 8 visits and no fix.
Comcast and CableCARDS. 8 visits and no fix.
I have a Tvio HD and had a M-series card in since March and it worked fine...until Dec 2nd. I started off with error messages related to the Cable CARD and after 5 visits that ended up with just replacing the broken card, the errors went away to be replaced with dropping pair after an hour or so.
Now, since the week of Christmas, I can sometimes connect to the low end network stations on one of the two single stream cards (oh yeah they tried 5 different M cards that would never even connect and now they are completely out of cards in my local warehouse according to the techs). The other card only works after a reboot and then only for an hour or so.
I have another scheduled appt for Tomorrow morning but given that they won't have cards in the warehouse the most I can expect is a repairing for short relief.
I have already emailed Comcast Cares on Wed but have yet to hear anything back.
I'm completely peeved that no one at comcast can seem to escalate this problem...my experiences in the past with our local office have been decent but this is now a month without reliable service. Try explaining to a 2 year old why he can't watch his Thomas shows because someone can't seem to put things back the way they were after 8 visits.
Any help would be appreciated.
John Harman
I have a Tvio HD and had a M-series card in since March and it worked fine...until Dec 2nd. I started off with error messages related to the Cable CARD and after 5 visits that ended up with just replacing the broken card, the errors went away to be replaced with dropping pair after an hour or so.
Now, since the week of Christmas, I can sometimes connect to the low end network stations on one of the two single stream cards (oh yeah they tried 5 different M cards that would never even connect and now they are completely out of cards in my local warehouse according to the techs). The other card only works after a reboot and then only for an hour or so.
I have another scheduled appt for Tomorrow morning but given that they won't have cards in the warehouse the most I can expect is a repairing for short relief.
I have already emailed Comcast Cares on Wed but have yet to hear anything back.
I'm completely peeved that no one at comcast can seem to escalate this problem...my experiences in the past with our local office have been decent but this is now a month without reliable service. Try explaining to a 2 year old why he can't watch his Thomas shows because someone can't seem to put things back the way they were after 8 visits.
Any help would be appreciated.
John Harman
I’m frustrated
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Inappropriate?Still no resolution. Had an appointment on Saturday after talking with the local Tech Supervisor on Friday who suggested getting Tivo on the phone at the same time. After an hour or so of trying different things it seems that the 2 M cards that were brought out appeared to be incorrectly setup as they wouldn't get past two EMMs and had messages of "Not Staged" on the status.
The tech called his supervisor and they tried to find someone who could check the settings on the headend but no one was in.
The tech put in the single stream cards and had a great person on the dispatch side who knew what she was doing and got them mostly working by the time he left, although one card can't get the low channels very well and both of them seem to lose the ability to get some channels after a period of time.
The supervisor (Andy?) called me this morning to tell me that the folks in the headend said the cards appeared to be in the system correctly and he wasn't sure what the issue is but that he'll try to get more cards to try another one later in the week.
This is getting ridiculous. I had a perfectly working setup with a Tivo HD and a M-series card from March to the beginning of December. All of the sudden the card dies and nobody in my local area can apparently get it setup and working for more than an hour or so.
What am I supposed to do at this point? I can't rightfully keep paying a company for shoddy service even if the techs and such have tried all they know how to do. No one seems to be trained to deal with CableCards let alone with CCs installed in Tivos. These products are sold at the local stores...I can't believe that nobody in Comcast has dealt with these issues before.
Someone help me get this straightened out.
I’m getting angry
