Comcast and World of Warcraft problems?

Wow, "We do not have a relationship with them" you will when you lose 5 million cutomers.

This is now a 230 page thread, this is causing me to miss guild ( club) events and social interaction time with my friends if it cannot be fixed soon, regardless of whose fault it is, I'll be switching isp's.

I have this problem happening as well. However, the problem seems to be with AT&T, as such comcast since comcast routes much of their traffic through AT&T lines.

Frank, what do you mean "We're working with them"???

Tell us who to actually talk to because this is literally ruining 10's of thousands of your customers exp on a weekend, sorry I probably am actually rather low since 11 million play this game, 100k or so. It's just ridiculously bad for this to be through your ISP and all you say is "we dont' have a relationship with how we route traffic" Yet somehow everyone who isn't using comcast is ok... GREAT JOB

Ok so is there no way to route to the Blizzard servers through another path than what ATT is providing, I dont care if it takes extra hops, it's murdering my holidays and vacation plans.

situation has only gotten worse as of this morning. please provide us with an update or a link to flame the at&t server so the masses are herd.

Appears to be almost exclusively related to people who are comcast customers. Verizon seems to have cleared up its issue and its users are reporting no problems.

Certainly makes me consider their company a much better alternative.

Great job comcast for not doing a thing, you always try to blame someone else. Maybe it isn't you, but at least work together and solve the problem. If you don't want to loose 2 million people, may want to look into it, and stop twiddling your thumbs.

Regardless of who is at fault, this has been an ongoing problem since Friday and it is entirely unacceptable. I haven't had a good track record dealing with Comcast customer support, and it shows poor character when a company doesn't do everything in its power to accomodate their customers. This has been a problem for too long and it's reached the breaking point for me.

The number of people encountering this problem is staggering, and all you have to say is that you have no relationship with the company you run your servers through? You shall not have my business if this does not improve.

Agreed, I'm a Comcast customer from New England and between the issue two nights ago, and the new issue today, I'm getting frustrated enough that I would consider terminating the 18 months of remaining contract and getting another service provider, as this is one of the main reasons I have high speed internet.

If your servers are anyway dependent on AT&T you might want to consider getting a relationship with them.

I'm getting unimaginable lag after having to deal with the disconnections 2 days ago.

I was looking for an excuse to switch ISPs!

screw you comcast, your bills are outrageous, your customer service atrocious, and your quality of service, to be desired. i will be leaving for at&t uverse after the holidays.

you will no longer get a dime out of me. time warner was by far a better experience.

I'm from East Tn and I am getting extremely horrible latency. This isn't the first time this has happened this year either.

The Problem doesnt seem to be with ATT, it is ATT. Since comcast routes their traffic through ATT lines, i would imagine that Comcast would be putting more pressure on ATT to fix this. As we can all see, when we call in to Comcast Tech support we are told that it is our end that is to blame or that it is blizzards fault, and ive seem instances of people saying that comcast tech support as hung up on them when people start telling them to fix the problem. Comcast needs to get their game together or they will probably start to loose many customers and only then will they finally say "oh gee, we should have done something." As for the Comcast post We do not have a relationship with them," what a load of bull. How could you not have any relationship with the company that you route your traffic through? As a previous post stated, You should really consider having a relationship with them if you dont. Maybe then, issues like these could be avoided or the very least, lessen the amount of time it takes to fix such an issue.

This problem is miserable. I don't care that if it's a problem with at&t and not your servers - it only affects comcast customers so it clearly has something to do with you. Perhaps at&t is limiting access to comcast customers intentionally. We still pay you to provide access to the content on the internet we wish to visit. You're going to lose my business if you don't fix this ASAP.

Please provide a number we can call to discuss this matter with a live representative.

lol I really don't think comcast realizes just how many people use their internet connection just to play warcraft. They think it's funny that we can't play our video game. But whats really going to be funny is when they lose a million customers on monday. GG comcast no christmas bounus this year.

You can point fingers at AT&T all you like...but it will be me switching from Comcast to Qwest if the situation is not resolved by tuesday. I give Comcast and Blizzard a check on a rolling basis, not AT&T.

-3 year Coustomer (@ 3 households)

I smell an opportunity of class action law suite. Maybe if we threaten them, we can get some real progress done.

Fix the problem or I shall take my money elsewere...

Yeah they need to fix this shit asap or they are going to lose alot of people. Its pointless for me to even to pay for wow when i can't even play it!!

This is BS... paying 15 dollars a month to play a game I cant even log on to? Blizz and Comcast need to fix this problem NOW, and not wat till next maintenence day to do it. Blizz has been having problems ever since Lich King came out... especially on the Illidan server, before the comcast D/C's the server would crash every 20 mins during raiding times, making the game unplayable. A solution MUST be developed NOW.

It seems to me that comcast doesn't want to admit they have an issue. If they are dependent on the AT&T servers, the statement "We do not have a relationship with them" is incorrect. they are using AT&T's equipment to service millions of customers, make them correct the problem, or move on to someone that will. I know it sounds easy, but why would Comcast rely on one company (that by the way is not the most stable) to handle traffic for so many people.

This has been going on for days and is effecting hundreds if not thousands of Comcast and Blizzard customers. Could we at least get an update from a Comcast rep?

I don't buy the "We do not have a relationship with them..." Comcast, in this case, is a customer of AT&T. I'm sure it's not free to route all your traffic through their servers. There should be some leverage available to get this fixed.

It's very very simple, there are at least a million of us now getting shafted, it's spiraling out of control and we WILL switch and get the hell out of comcast if someone doesn't actually do something.

Here's my TraceRoute. The problem points to an ATT router in Dallas. Please work with ATT to fix this.

1 192.168.0.1 (192.168.0.1) 0.601 ms 0.322 ms 0.238 ms
2 * * *
3 68.85.147.1 (68.85.147.1) 8.861 ms 9.043 ms 11.253 ms
4 te-9-3-ur02.dalecity.va.bad.comcast.net (68.87.128.186) 10.703 ms 8.753 ms 9.464 ms
5 te-9-1-ur01.dalecity.va.bad.comcast.net (68.87.128.229) 12.230 ms 9.525 ms 9.729 ms
6 te-1-1-ur01.lakeridge.va.bad.comcast.net (68.87.129.186) 14.983 ms 9.787 ms 9.480 ms
7 te-1-1-ur02.lakeridge.va.bad.comcast.net (68.86.252.170) 9.974 ms 19.782 ms 11.455 ms
8 te-7-3-ar01.capitolhghts.md.bad.comcast.net (68.87.129.161) 10.492 ms 11.240 ms 15.472 ms
9 te-3-4-ar01.plainfield.nj.panjde.comcast.net (68.86.90.38) 11.253 ms 12.263 ms 12.227 ms
10 68.86.90.37 (68.86.90.37) 11.735 ms 12.250 ms 11.720 ms
11 xe-11-1-0.edge1.Washington1.Level3.net (4.79.231.9) 11.735 ms 11.507 ms 11.984 ms
12 ae-1-69.edge1.Washington3.Level3.net (4.68.17.11) 14.738 ms ae-4-99.edge1.Washington3.Level3.net (4.68.17.203) 12.430 ms ae-3-89.edge1.Washington3.Level3.net (4.68.17.139) 20.061 ms
13 att-level3-oc192.Washington1.Level3.net (4.68.127.154) 17.304 ms 15.817 ms 21.959 ms
14 tbr2.wswdc.ip.att.net (12.123.8.110) 330.057 ms * 329.480 ms
15 cr2.wswdc.ip.att.net (12.122.16.77) 328.311 ms 328.596 ms 328.013 ms
16 cr1.attga.ip.att.net (12.122.1.173) 334.821 ms * 328.956 ms
17 cr2.dlstx.ip.att.net (12.122.28.174) 328.774 ms 330.116 ms 331.020 ms
18 gar5.dlstx.ip.att.net (12.122.138.5) 327.526 ms 328.930 ms 329.004 ms
19 mdf1-gsr12-1-pos-6-0.dal1.attens.net (12.122.255.78) 329.487 ms 329.128 ms 328.782 ms
20 * mdf002fbi8ks0001-eth-1-1.dal1.attens.net (63.241.192.58) 486.073 ms 329.160 ms

its a damn shame fios isn't offered yet in the va dc area.

For all the people claiming it is AT&T's problem because of traceroutes, just remember 1 thing... many of AT&T's servers to not respond to ICMP ping requests, which can appear in a tracert as a failed router. I'm not letting AT&T off the hook... Just playing a bit of devil's advocate.

On another note, I'd suggest going here:
http://www.comcastsupport.com/forms/c...

This email form goes to one of the Big Wigs at Comcast. Anyone going through this form actually gets noticed (personal experience- I got a call back in 3hrs). It skips all the minor tech support garbage, and goes right to the top of customer service. I had a 6 month issue, and after this effort, it was solved in 3 days.

A fellow customer from Pittsburgh also experiencing the issue. I am not gonna continue to post the same problems but I am gonna voice my concern. We should not need to continuously call and complain, it should simply be taken care of. This is a known issue obviously and is affecting a huge customer base. Being a WoW fan myself I can tell that these previous posters are not bluffing when they say they will switch providers as I am tempted to do the same.

"Immediate solution" should be reworded to say "when we damn well please". Please Comcast and AT&T, resolve this quicker or you'll have to give thousands of people a credit to their account!

I've had many issues with Comcast before with service interruptions, poor customer service, lack of communication. This is just one more strike against you that will make me switch to RCN (in the Chicago market).

fix this already, it's incredibly annoying

Location: Grand Rapids, MI

1 3 ms 1 ms 2 ms 192.168.1.1

2 10 ms 9 ms 11 ms c-71-205-16-1.hsd1.mi.comcast.net [71.205.16.1]

3 9 ms 7 ms 8 ms ge-1-2-ur01.grandrapids.mi.michigan.comcast.net [68.86.140.45]

4 11 ms 11 ms 21 ms te-9-4-ur02.battlecreek.mi.michigan.comcast.net [68.87.191.217]

5 15 ms 15 ms 13 ms be-30-ar01.taylor.mi.michigan.comcast.net [68.87.191.206]

6 19 ms 20 ms 19 ms te-0-4-0-0-cr01.cleveland.oh.ibone.comcast.net [68.86.90.105]

7 28 ms 31 ms 28 ms pos-0-7-0-0-cr01.mclean.va.ibone.comcast.net [68.86.85.45]

8 28 ms 27 ms 28 ms ge-5-1-125.ipcolo1.Washington1.Level3.net [63.210.62.157]

9 27 ms 27 ms 28 ms ae-2-79.edge1.Washington3.Level3.net [4.68.17.75]

10 32 ms 29 ms 30 ms att-level3-oc192.Washington1.Level3.net [209.244.219.142]

11 * 349 ms * tbr2.wswdc.ip.att.net [12.123.8.102]

12 * 349 ms 350 ms cr2.wswdc.ip.att.net [12.122.16.101]

13 * 349 ms 349 ms cr1.attga.ip.att.net [12.122.1.173]

14 351 ms 350 ms 352 ms cr2.dlstx.ip.att.net [12.122.28.174]

15 349 ms 349 ms 348 ms gar5.dlstx.ip.att.net [12.122.138.5]

16 351 ms 350 ms 350 ms mdf1-gsr12-1-pos-6-0.dal1.attens.net [12.122.255.78]

17 352 ms 349 ms 348 ms mdf002fbi8ks0001-eth-1-4.dal1.attens.net [63.241.192.126]

18 * * * Request timed out.

19 * * * Request timed out.

20 * * * Request timed out.

21 * * * Request timed out.

22 * * * Request timed out.

23 * * * Request timed out.

24 * * * Request timed out.

25 * * * Request timed out.

26 * * * Request timed out.

27 * * * Request timed out.

28 * * * Request timed out.

29 * * * Request timed out.

30 * * * Request timed out.

Trace complete.

20 posts per page x 245 pages = 4900 people.

At least 4900 people have this problem, I'm sure a lot more haven't even gone to the tech support forums. Please fix this as soon as possible.

This is reidiculous. I've been a customer at comcast with thousands of other customers who have played internet intensive games. All of the sudden, it is no longer possible and the people responsible will not own up and resolve/find a way to fix the problem. I along with thousands will most likely be switching to a new IP if a resolution is not found

Whatever the fix was Friday night, allowing us to play all day Saturday, should be reapplied today (Sunday) so we can get back ingame.

The issues I've been having with Comcast recently are just crazy. Is there even an ETA on a solution yet? Has there even been a diagnosis of the problem?
We would really like answers to some questions. Or the problem fixed (preferably).

Wether or not this is not directly your fault, it is affect YOUR Customers. After dealing with the disconnects all day on Friday, and now Other Comcast users are reporting, and I am experiencing very high latency problems today. While Qwest DSL customers are not having this problem at all. If this is how my play time is going to work I am very well considring switching to DSL.

Well at least they let us know which internet providers dont have trouble providing internet for gamers. Now i know which two not to sign up for next month.

Yeah I've been having troubles with Comcast internet over the past few months and I have to admit it's getting annoying. I know it's not toally their fault...but it seems their customer care could really give a rats ass and just pass the blame instead of being a little more polite about it. I think I may have to drop em sometime soon.

All i know is that I use Comcast and only Blizzard services seem to be affected. Nothing like paying for services you can't use. Kinda like being legally robbed if you ask me because there seems to be little recourse for any of us having this issue to hold anyone accountable. At the very least incompetence is abound.

Thank you for the update Frank. As things progress it would be great to keep this line of communication going.

Its about time someone has finally figured out the problem, and the News is greatly appreciated, Thanks Frank. That is of course unless its just a BS answer to make us all shut up...........

Just a question.......

If its another company that had the problem, why was it only affecting your customers?

Ok I lied two questions.

And what are you going to do to make sure this doesnt happen again?
(Qwest DSL is seeming like a pretty good solution to me. Lower monthly service fees, and no problems with connecting.....)

Yup, I've gotta say -- If Frank is correct and gets this corrected this afternoon, I'll be quite impressed with Comcast.

Frank for Prez!!!!

And would it be possible after this is fixed to explain why this mainly affects Comcast customers who are connecting to servers in Dallas by way of AT&T?

I'd be even more impressed if Comcast never allowed another companies' equipment to interfere with thier customers connections......

This is ridiculous/outrageous/disgustin. Its been 2 and a helf weeks since my internet has been doing this. Shows how reliable comcast is.. IF THIS ISNT TRULY GOING TO BE FIXED SOON IM GOING TO LEAVE ALONG WITH HUNDREDS OF THOUSANDS OF OTHERS...

Same problem as the others, high latency and frequent disconnects. We need this repaired now.

I appreciate the update Frank.

I agree I have been a comcast customer for several years with horrible service. If this isn't fixed today or by Monday I will be changing service with EVERYTHING. Including phone service, cable, and highspeed internet.

Well, AT&T is one of the main backbones of the US internet. Blizzard is also leasing their lines through AT&T as reflected by this whois lookup:

Blizzard Entertainment ATTENS-009952-004239 (NET-63-241-254-0-1)
63.241.254.0 - 63.241.255.255

One of AT&T's main US hubs is in Dallas. Time for Bliz to perhaps start looking into new ISP options. Hehe... get your bid books out boys!

Same problem.
I'm snowed in and would rather be using my Comcast High Speed Internet to play WoW.

I hope they fix it soon this afternoon, This ongoing problem is driving me crazy, I missed a Full Naxx clear, and can't stay in for our sanctum run. Fix your stuff comcast and don't push it off on other companies.

"We have been in communication with Comcast and several other internet backbone and service providers in efforts to isolate and bring to resolution the connectivity issues that have impacted the ability for some Comcast players to play World of Warcraft. As of this morning a 3rd party network who resides between Blizzard's network and Comcast's network informed us that they were experiencing an issue which may be the cause of problems that Comcast players have been experiencing.

We remain in contact with this provider and at this time do not have an ETA but this issue is being looked into by all parties involved. We will continue provide updates as they become available." - Blue

But Chuck,

what i dont understand is that why is it only affecting comcast users? (yeah i know ther were a few report of Verizon too, but not nearly in the same nuimbers as Comcast) but people on my server of other ISPs including At&t have not been having the problem........

thank you for the response. if we could get another update as soon as you have information on the situation i would appreciate that greatly.

It seems to me, Comcast, should have enough power to put pressure on AT&T and others, to fix this issue, since it involves your customers. The answer "its not us, we cant do anything" doesn't fly. YOUR customers are being effected by this. If Chevy makes a car, and ALL Chevy cars are effected by a bad tire problem, they wouldnt say "Its goodyear, not us!" that doesnt fly, when they are driving their cars. Same for here. Its your customers being effected.

So today i was all excited for we planned to get the "gotta go" acheivment today. Planned it in advance, getting the best dps on the servers.. get all ready go and bam 2.3k MS. No way i can do the dps that is need to kill him. Thanks a lot! If this problem isn't fixed gg comcast, hello Verizon!

Come On Comcast or is it AT&T or is it Blizz,

A lot of ticked-off people here, all shouting that they are going to drop service, threatening to flood the customer service lines, crying for some help - How hard does it have to be?

As I read elsewhere - let's form a resistance movement and gather up on those who are seemingly taking their time to bring joy back into our lives. Viva Le Resistance!!

One More Ticked Off Dude (MD)

I agree to RDukes Post. In the normal cooperate world Companies pressure their "Partner" Company to fix the issue.

I really wish they would indicate a specific time and issue so that we are more aware...just for information to be spread around to the wow forums.

Looks like we scared Frank off.....

Nearly an hour and no update from him.

you all need to get over it. Comcast does not own the whole internet. It is a "best effort" network. wah wah go read a book.

"As of this morning a 3rd party network who resides between Blizzard's network and Comcast's network informed us that they were experiencing an issue which may be the cause of problems that Comcast players have been experiencing. " - 3rd Party, I'm assuming AT&T ... so you can all relax and keep your current provider as Comcast as they are not the root of this issue.

I'm leaving comcast myself. Between them and bad customer service I'm done. I had a girl yell at me and when I spoke to her manager she treated me like I'm an idiot.

this sucks...

I've noticed an ongoing decline in performance for several months now. At first it was barely noticable, just a slightly elevated ping. But in more recent times it has become markedly worse, particularly around prime time. Additionally I've noticed an increase in complete service outages over this period, ranging from a few minutes to a few hours in duration. This latest issue is just bringing it all to a head.

I'm glad to hear that a fix is in the works for the immediate issue--it may well save Comcast from losing another customer to FiOS--but what about all the exasperation and degraded service besides? Is work ongoing for that as well?

I'm just so very weary of having to cope with these problems.

WTF causes this problem in the first place? Giant rats chewing up cables? Does Comcast just need a Terminex guy? C'mon, Im 4 bars from lvl 80!!!! Fix it NOW!

Same problems here. Non-stop WoW disconnects. Several weeks of Comcast Internet, phone, and email problems. Until you folks at Comcast get your poop in a group is it really wise to be bragging up your new beta? Let's fix what you have before you start getting creative shall we? My friends before me have made a request, solve thier problem in a quick and timely manner. This is not an unreasonable request for paying customers. My final request or tidbit of advice would be to fire your entire customer call center staff. A history of apathy and rudeness should not be tolerated. Thankfully, TV has been unaffected during this time period. I look forward to your next update Frank.

Also have the same problems as above. Good to see it's being addressed.

Johnson,

they may not be the root of the problem. But the problem is affecting thier customers. So in essence it is thier problem.

If I was Comcast you bet I would be looking at immediate solutions. wheter it be finding a way to cut out the 3rd party between Blizzard, or compensating unhappy customers to keep them from leaing to other ISPs.

i want to know how much american internet service providers got paid to sell out their existing customers to support some other countries internet problems? I mean we are paying you enough right....obviously not if u pick up their slack and put their crippling internet problems on us.

I spoke to Comcast 4 times these were the answers I received:
1. You are being hacked by a player that doesn't like you
2. Comcast is not responsible for your game play
3. There is no problem
4. Finally one customer service rep said they would at least check into it
Great Service (this is sarcasm) Hope they fix it soon - at least they now realize there is a problem.

maybe you should just all umm get a life? maybe? theres a whole world out there besides wow. just a thought. not trying to be condescending just stating my opinion

Guys, there is a difference between the level 1 support you get when you call and what is being posted here. I'm as frustrated as most are as my main is stuck in Dalaran and cannot logon. Just chill and this will be fixed soon.

For the money Comcast gets from me, I should not be having this issue. Ever.

Well, I just got off the phone with Comcast. The representative was very helpful and...most importantly....***agreed to provide a $15.00 credit**. I did have to ask for this refund...but he gave it with no hassle at all.
(I suggest all of you with WoW connectivity problems do the same)

This has been an issue for some number of days now. I really wish they would get on this problem.

Reimbursement should be provided for lost service time that is paid for to all customers.

just for the record, it rly is an ATT server causing the problems.
if u go to the wow thread and look at the traces all of them are dropping at ~.attens.net.~ which is ATT

This webpage has been posted on the WoW forums. I'm warning you now Comcast. It's about to explode.

If the problem is in Los Angeles, why are the Dallas servers being affected as well? I'm connecting from Dover, NH.

WELL COMCAST MUST BE DOING SOMETHING ABOUT THE PROBLEM.............. SINCE AS OF THIS MORNING I AM ALSO AFFECTED BY THE HIGH LATENCY AND DISCONNECTING ISSUES. I WASN'T B4 THIS MORNING. SO WHATEVER YOU ARE DOING IS MAKING IT WORSE FOR MORE CUSTOMERS. THIS WON'T BE FORGOTIN'. THIS BEING ONGOING FOR PEOPLE ALL WEEKEND, AND NOW SPREADING HAS SEVERELY SCARED THE CUSTOMER AND INTERNET SERVICE PROVIDER RELATIONSHIP FOR ME. YOU ARE NOT THE ONLY COMPANY PROVIDING TV, INTERNET AND PHONE ANYMORE.

GG comcast

WE WILL NEVER FORGET THIS!

q_q

my car is under a mound of snow.. i cant go anywhere..
i just wanna play wow.

lol...

Please people...stay rational. There is no need to spam or scream in all caps. There are undoubtedly things going on that we don't see. With that said....a post from the WoW forums by Azidonys:

"For all of you who do not know, this is a GLOBAL ISSUE.

http://hosted.ap.org/dynamic/stories/...

This is a very partial report. For more information, go to associatedpress.com and search for internet outage information. No, you won't find it on the 10 o clock news. Welcome to America, where the only world news we actually report is political propaganda. You actually have to go to British and other news sources not on this continent in order to get real world news.

In summary, 3 of 4 of the major fiber optic lines which run under the Atlantic have been severally damaged. As a result, the Middle East is having heavy problems with Internet connectivity, and Egypt is pretty much a blackout. They are not the only areas effected. In order to assist with the problem, several United States based companies, mainly phone companies such as AT&T have been rerouting traffic through the United States. They are doing this to help other countries keep some sort of Internet service, at the unfortunate cost of our Internet service having to suffer. However, they pretty much have to do it, as phone companies own 2 of the 4 lines. (Please correct me if the real facts are amiss.)

So you see, it's not Blizzard being lazy and trying to mess up our holidays. It's not Comcast being lazy and messing with our bandwidth. It's not AT&T being lazy and laughing at us while they drink hot cocoa at home not doing a thing about it. It IS all of these companies and more working diligently to fix a GLOBAL Internet "crisis".

In the meantime, with the traffic being rerouted through the United States, many servers and networks are getting MUCH more traffic than they are built for. That is causing our disconnections and such. For an extremely crude analogy, the plumbing is clogged. The plumbing is designed to allow passage to a certain amount of traffic in a certain manner, and now it has an immense increase in the traffic. Thus, it gets clogged. In a real life example, your toilet backs up. In the Internet world, you get disconnected, "pushed out" of the pipeline.

I hope this explanation helps. Thanks again to everyone who is providing their traceroutes and links to the various news events to go along with this catastrophe. Thank you to Blizzard who is giving us updates. In short, thanks to everyone who is providing a constructive effort in order to help with this phenomenal and unforeseen issue. "

now i cant even log onto the servers before I could and Id get booted now I cant even do that.

i like how people are like FIX THIS NOW!!!! with out knowing what it would take to fix it. if it is a hardware issue its not like they can go to best buy and get a new router or have a multi-thousand dollar piece of hardware sitting in a supply closet. makes me laugh

yeah now I get booted right after load...

This is insane

Hope they get this resolved ASAP.

this is crazy, i am surprised this is not fixed yet, for such a problem on this scale this should be their top priority. i am just about to grab my cell phone internet USB thing off my dad laptop, maby it will do better.
and if this is a problem with another company, you should still give them all the help you can, this may be another company, but its another company you trusted.

I cant take it anymore, I was going to sit around and play WoW but now it looks like I have to go wreak havoc on the city with boozing and loose women.......

*sniffle sniffle*

Greetings unhappy WoW customers. Alvin the upset chipmunk here and I couldn't be more irritated than the rest of you. While everyone is out questing in Northrend, I enjoy roaming around Elwynn forest burying my nuts for the winter season. I miss you all dearly and I hope that once this is all resolved that you will come outside Stormwind and say hello. My second cousin Edwin was aboard Continental flight 503 to Fort Wayne when suddenly he had the urge to use the restroom and was sucked down the toilet and outside the plane. His body, now in its wet condition floated down into the power lines of the AT&T headquarters and upon impact he exploded taking the main reactor cable with him. I'm not really upset about the whole matter, since we were never really close and at every family reunion he'd never show. In any event, I apologize on his behalf and I hope that the issue is resolved quickly. Please come visit when power is restored. I love you all.

Fondly,

Alvin

This is unacceptable, why am i paying good Money to both Comcast and blizzard to not get online....seriously, if this problem is not fixed soon (today) i will be cancelling my comcast digital cable and broadband service and go to a better, more professional company.

This sucks....was fine yesterday but it is horrible today. Looking into Qwest as much as I hate them.

DSL DSL DSL DSL

i bet qwest would make a zillion dollars if they would just install today

Do you people not even read the posts before you spout your complaints? The problem does not belong to Blizzard or Comcast, but a 3rd party through which the traffic flows. Comcast has and is keeping us up-to-date on the resolution. What more can they do? Stop whining, read what others have already posted and wait it out like the rest of us.

between my cable being shit and these problems, can anyone suggest a better alterantive for internet/cable tv in the seattle area? thanks!

My lag just cleared up.... 3:30pm EST

On a side note.

i have been rather impressed with Frank toady. He has done I fine job with dealing with the bouts of nerd rage and frustration coming from me, and others. And yeah while it does suck that WoW is poop right now. He has a least been doing his best to keep everyone informed, eventhough he himself is not resposible for the server provblem/fix.

Kudos to you Frank, and my suggestion is that Comcast just gets rid of the crappy Customer Care Dept, and we all just call Frank.

The problem appears to be fixed now.

Lag is gone

2:32PM, my lag is down to 381MS and dropping, hopefully it gets back down to the 50-150 range it use to be but thank you for final resolving this issue.

hmm, mines seems to be fixed to, 1535 EST, Kael'thas server but we'll see for how long